--00000000000047d38e062f0dc682 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Tim, will do! We appreciate you advocating for not only the Calgary market, but the Canadian market. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Wed, Feb 26, 2025 at 9:03=E2=80=AFAM Timothy Thomas wrot= e: > I hear you. I will continue to advocate for a higher adjustment % in > Canada's margin calculations. > > Do the best you can to upsell our premium services. > > On Wed, Feb 26, 2025 at 9:57=E2=80=AFAM Shawntel Sousa wrote: > >> Hi, >> >> Thank you for your reply. >> >> My goal is to always make sure that we have a mix of all and prioritize >> charging more on top of CDHC. I do know that when we have a CDHC match >> often the percent is only 46% or less for that client to which once this >> number are finalize with the deductions, it probably falls somewhere aro= und >> 43%. It becomes very hard to catch up. >> >> And although in clear care, it tells us that we=E2=80=99re at a 53%, whe= n the >> numbers are run it=E2=80=99s much lower with deductions. >> >> I know there is nothing that can be done, it=E2=80=99s just frustrating = that we >> will never meet that target. >> >> Thank you for your follow up. I really appreciate it >> >> *Respectfully, * >> >> *Shawntel Sousa, LPN* >> >> Client Success Manager | TheKey >> >> Mobile: 403-305-6588 Office: 403-301-3777 >> >> >> >> >> >> >> On Wed, Feb 26, 2025 at 8:24=E2=80=AFAM Timothy Thomas w= rote: >> >>> At this time no additional concessions will be made. Keep in mind the >>> Canadian target is 47.5%. It=E2=80=99s important we bring on a mix of b= oth match, >>> premium Cdhc and private pay clients. >>> >>> It=E2=80=99s a balancing act between hours and tier 1s. >>> >>> On Wed, Feb 26, 2025 at 7:01=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> Hi Both, >>>> >>>> We spoke a bit ago about seeing if we can get any new CDHC Match >>>> clients exempt from the bonus structure. Following up to see if we hav= e >>>> been given a solution or way of tagging the new CDHC match clients so = it >>>> does not negatively impact our bonus structure. >>>> >>>> Hope to hear from you soon. >>>> >>>> *Respectfully, * >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager | TheKey >>>> >>>> Mobile: 403-305-6588 Office: 403-301-3777 >>>> >>>> >>>> >>>> >>>> --00000000000047d38e062f0dc682 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks, Tim, will do! We appreciate you advocating for not only the Ca= lgary market, but the Canadian market. = Respectfully,=C2=A0 Shawntel Sousa, LPN Client Success Manager= | TheKey Mobile: = 403-305-6588 Office: 403-301-3777 <p style=3D"line-height:1.38;mar