Re: Inquiry Regarding Oversight of TheKey App for Caregivers

From
Alina Evans <alina.evans@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Christa Carter-Mark <christa.cartermark@thekey.com>, Chandani Patel <cpatel@thekey.com>, Chuck Terlesky <cterlesky@thekey.com>
Date
Wed, 5 Jun 2024 14:53:59 -0500
Folder
INBOX
--0000000000008d69bf061a29effd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you both! Alina Evans, SHRM-SCP Director, HR Business Partner (East Division) *Alina.Evans@thekey.com * Phone: (806) 451-3798 TheKey.com [image: TheKey] I'm sending this email during my designated work hours; please don't feel obligated to respond outside of your own. Please allow 24 hours for a response. If urgent, you may reach me via phone or Google chat. On Wed, Jun 5, 2024 at 2:44=E2=80=AFPM Timothy Thomas wrote= : > I'm supportive of this feature for all offices in Canada. > > Thanks > > On Wed, Jun 5, 2024 at 3:32=E2=80=AFPM Christa Carter-Mark christa.cartermark@thekey.com> wrote: > >> Hi Tim, >> >> Under the OHS regulations, we are required to implement a method for >> contacting both daytime and overnight caregivers. This is a safety measu= re >> to ensure proper communication is in place in case of emergencies. >> >> Having the overnight on-call call four hours into their shift for every >> caregiver is an undue strain on the team. As an alternative, the team ha= s >> devised a new process that they believe could be more efficient and less >> burdensome. >> >> However, it=E2=80=99s important to note that this new process will need = to be >> rolled out to all provinces, as OHS will begin visiting additional >> locations in the future. Therefore, I believe it=E2=80=99s crucial to ga= ther input >> from you and other leaders to ensure the success of this implementation. >> >> If your free tomorrow we can get on a call to discuss this further. >> >> Thank you, >> *Christa Carter-Mark* >> *Sr. Human Resources Manager - East* >> *christa.cartermark@thekey.com >> * >> TheKey.com >> [image: TheKey] >> *I'm sending this email during my designated work hours; please don't >> feel obligated to respond outside of your own. Please allow 24-48 hours = for >> a response, excluding weekends.* >> >> >> On Wed, Jun 5, 2024 at 3:07=E2=80=AFPM Timothy Thomas wr= ote: >> >>> Hi Christa, >>> >>> To my knowledge we've never done anything like this before. >>> >>> During Covid, the Clearcare App (which we were using at the time) would >>> require caregivers to answer questions relating to their health (fever, >>> covid contact etc) prior to clocking in. >>> >>> How exactly will this process work? During a shift, they will have to >>> respond to a notification every 4 hours? >>> >>> On Wed, Jun 5, 2024 at 2:55=E2=80=AFPM Christa Carter-Mark >> christa.cartermark@thekey.com> wrote: >>> >>>> Good afternoon, >>>> >>>> Just wanted to reach out to get your thoughts on the verbiage we shoul= d >>>> use for the caregivers=E2=80=99 four-hour check-in, as it=E2=80=99s on= e of the requirement >>>> for OHS. This check-in will apply to both daytime and overnight caregi= vers >>>> in Canada. >>>> >>>> Additionally, Tim, I would appreciate your insights on the attestation >>>> verbiage for caregivers. This process will be similar to the attestati= on