--Apple-Mail-5D4EC160-D42B-4A8F-8852-68CF388BB7AD Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks so much, Tim!=20 See you in October.=20 Lindsey=20 Sent from my iPhone > On Aug 23, 2019, at 1:16 PM, Timothy Thomas wr= ote: >=20 > Hi Lindsey, >=20 > I hope you're doing well. My father asked me to respond to your email as h= e's away. >=20 > We use Rogers Unison for our phone system. It's not perfect but it works q= uite well. Our website displays unique numbers for both offices (for SEO rea= sons) but all calls are routed into our main line. All calls ring on all pho= nes in both offices however there are employees who answer in priority. Call= s can be transferred among offices.=20 >=20 > My father and I work in different offices for the most part. I still super= vise the CM's so I'm in both offices for at least a day and a half each week= . >=20 > If I was doing this over again I might consider breaking both offices up t= o manage the number of calls coming in and really operating them as independ= ent business. Our offices are quite close to one another so we operate more l= ike one location.=20 >=20 > Hope this helps, > Tim >=20 >> On Fri, Aug 23, 2019 at 12:35 PM Tim Thomas wrote: >> Do you mind answering her? She sent me a couple of questions which I ans= wered earlier this week. >>=20 >> Tim Thomas >> Soins =C3=A0 Domicile / Home Care Assistance >> 514 907 5065 >>=20 >> Begin forwarded message: >>=20 >>> From: Lindsey Fancy >>> Date: August 23, 2019 at 10:46:30 AM GMT-4 >>> To: Tim Thomas >>> Subject: Second office questions >>>=20 >>> Hi Tim... quick question for you regarding second office. How did you ma= nage the phones between those two? On your website do you put out the number= for both offices? Do you have one office that is the main hub and only clie= nts staffed by the second office have that number? Are the offices linked wi= th your phone system so you can transfer calls between them? Also, do you an= d Tim work out of the office together? Or have you divided yourselves betwee= n them? Thanks for your help! >>>=20 >>> =20 >>>=20 >>> =20 >>>=20 >>> Best regards, >>>=20 >>> Lindsey Fancy >>>=20 >>> Director of Operations >>> Home Care Assistance Winnipeg >>> 10B-1700 Corydon Avenue >>> Winnipeg, MB >>> R3N 0K1 >>>=20 >>> Office: 204-489-6000 >>> Fax: 204-487-6700 >>> Web: HCAWinnipeg.ca >>>=20 >>> =20 >>>=20 >=20 >=20 > --=20 >=20 > Timothy Thomas=20 > Directeur de soins et d=C3=A9veloppement / > Director of Client Care & Development=20 > Tel: 514.907.5065 | Fax: 514.221.4265=20 > tt@homecareassistance.com | Homecareassistancemontreal.ca >=20 --Apple-Mail-5D4EC160-D42B-4A8F-8852-68CF388BB7AD Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks so much, Tim! See you in October. Lindsey Sent from my iPhone On Aug 23, 2019, at 1:16 PM, Timothy Thomas < tt@homecareassistance.com > wrote: Hi Lindsey,= I hope you're doing well. My fa