--0000000000008f77d005efcac8b6 Content-Type: multipart/alternative; boundary="0000000000008f77cf05efcac8b5" --0000000000008f77cf05efcac8b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. When we start a new referral account, close attention is required on the skill set matching with the requested duty. In my opinion, care solutions and the HCL needs to work together to provide proactive feedback to avoid such miscommunication to both caregiver and to the referral account. This service failure could have been prevented by both sales and operations. We are equally accountable. An action item would be to provide a direction on how to manage new referral accounts to both sales and operations. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Wed, Dec 14, 2022 at 8:51 AM Timothy Thomas wrote: > Are you suggesting all new staff be oriented? On long term placements I > agree, but as needed shifts are more challenging. > > As for housekeeping specifically, we've had this issue in MTL before. > Traditional caregivers cannot be used for these roles. I'll review with t= he > ops team. > > Thank you! > > On Tue, Dec 13, 2022 at 3:46 PM Matt Vijayan wrote: > >> Tim, >> >> There needs to be a protocol on how to manage new referral accounts. The >> caregivers need to be oriented and aligned before they are sent to the >> shift. >> >> Best regards, >> >> Matt >> >> Matt Vijayan, B.Sc., MBA, CCPE >> Director of Sales, Canada >> *Please note my email has changed:* >> mvijayan@TheKey.com >> >> TheKey.com >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Allison Brennan >> Date: Tue, Dec 13, 2022 at 2:53 PM >> Subject: Re: housekeepers >> To: Elizabeth Sparrow >> Cc: Kathryn Nester , Amrita Veena > amrita.veena@thekey.com>, Matt Vijayan >> >> >> Thank you Beth for going over there and Salvaging what you could. >> >> Nittu and Mari are great and understand what the expectations are for >> this case. >> >> Figners crossed all goes well! >> >> >> *Allison Brennan* >> *Care Manager* >> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region* >> 375 University Ave E, Waterloo, ON, N2K3M7 >> >> *Tel: 519-954-2111 Ext: 1410003* >> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >> L6M >> 4J2 >> >> *Tel: 905-337-1200* >> >> >> *Champions of Aging Well* >> >> *www.**H**o * >> >> *me Care >> Assistance >> Waterloo >> .ca >> www.HomeCareAssistanceGuelph.ca* >> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca= * >> >> Visit our Website >> Balanced Care Method >> Cognitive Therapeutics >> Read our Reviews >> >> >> On Tue, Dec 13, 2022 at 2:48 PM Elizabeth Sparrow > beth.sparrow@thekey.com> wrote: >> >>> Apologied. Not charging for today, will charge only for yesterday. >>> Sending new staff tomorrow. >>> >>> Staci said yesterday=