--0000000000004a48e3062b481c2a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Just a heads up, I was having trouble finding calls that Liz has taken over the last two weeks. Most of the calls I listened to were picked up by the field. Liz also seemed to not know how the routing was set up and claimed the calls went to her and Cheryl and then rolled to field, but it looks like calls ring to everyone and Liz just isn't answering quickly enough. Best, Cristal ---------- Forwarded message --------- From: Cristal Munoz Date: Wed, Jan 8, 2025 at 5:51=E2=80=AFPM Subject: Fwd: Canada Intake Info To: Cheryl Cartwright , Liz Hamilton Cc: Christopher Reese Hi Cheryl and Liz, We asked IT for information on how call routing is set up in Canada. Just so you are all aware, you are part of a ring group with other individuals listed below. What that means, is the intake goes to whoever picks up the call first. With this in mind, you want to be sure you two are available as much as possible during your business hours to ensure we are answering as many intake calls as possible. Best, Cristal ---------- Forwarded message --------- From: Mark Warner Date: Fri, Dec 20, 2024 at 9:12=E2=80=AFAM Subject: Canada Intake Info To: Cristal Munoz , Christopher Reese Below is how Canada Intake calls are routed (IVR Option 1.) With the exception of the National Website Inquiry line, all Intake calls stay local by ringing the associated ring group and going to 8x8 voicemail when not answered. *Canada National Website Inquiry Line Open Hours* Cheryl Cartwright Liz Hamilton Dennis Fancy Joey Taylor Chuck Terlesky *Canada National Website Inquiry Line Closed Hours* Transfers to Local office submenu. Caller presses digit for the office that applies to them and then they are transferred to the appropriate MAP number for the office. *Montreal English Open Hours* Cheryl Cartwright Joey Taylor *Montreal English Closed Hours* Melissa Caltagirone Joey Taylor Maria Licoudis Dominique Jacobs Carolyn Daoust Melissa Rus Mina Levy Nikita Moreau Kim McConnell *Montreal French Open Hours* Joey Taylor Carolyn Daoust Maria Licoudis Dominique Jacobs Kim McConnell *Montreal French Closed Hours* Joey Taylor Maria Licoudis Dominique Jacobs Carolyn Daoust Melissa Rus Melissa Caltagirone Mina Levy Nikita Moreau Timothy Thomas Kim McConnell *Calgary Open Hours* Cheryl Cartwright Shawntel Sousa Chuck Terlesky LIz Hamilton *Calgary Closed Hours* Chandani Patel Chuck Terlesky Shawntel Sousa Jessica Groen Shyanne Hansen *Ontario Open Hours* 1410100 Cheryl Cartwright Liz Hamilton Timon Page Kristal Parris Claire McCorquodale *Ontario Closed Hours* June Lapointe Meera Ladani Amrita Veena Taylor Cleland Tyler Ferguson Yuri Shevchouk Jhonna Vallejo *W Vancouver Open Hours* Liz Hamilton Sharon Speirs Cheryl Cartwright Cathy Gerth Shellie Lim Vanja Bezdrob *W Vancouver Closed Hours* Sharon Speirs Claudia Vasquez Cathy Gerth Vanja Bezdrob Elizabeth Manjarrez Luis Antoni