--000000000000ad945e05ed0c2a39 Content-Type: text/plain; charset="UTF-8" Hi Tim, One of the caregivers needs a raise on this case. That said, even with the raise we would still have a decent margin. Perhaps we leave the rates until Spring as you suggested. -C On Wed, Nov 9, 2022 at 12:27 PM Timothy Thomas wrote: > Well we're already ahead of the 50% target so I'm ok leaving it for now > but perhaps we tell the client we may have to revisit this in spring. > > On Wed, Nov 9, 2022 at 9:50 AM Cheryl Cartwright > wrote: > >> Two caregivers on the case earning $17 and $18 respectively. >> >> On Wed, Nov 9, 2022 at 10:37 AM Cheryl Cartwright >> wrote: >> >>> The current rate is 38 and the suggested was 41 >>> >>> On Wed, Nov 9, 2022 at 10:35 AM Timothy Thomas wrote: >>> >>>> Poulami can you please confirm the current billing rate and pay rates >>>> for the staff on shift so we can confirm the margin moving forward. >>>> >>>> On Wed, Nov 9, 2022 at 7:25 AM Cheryl Cartwright >>> ccartwright@thekey.com> wrote: >>>> >>>>> Good morning, >>>>> >>>>> Judy T has pushed back on her rate increase. She thinks 8% is too >>>>> steep especially considering they have increased hours a lot recently and >>>>> now have 9.5 hours of care daily. She was actually expecting a discount not >>>>> a rate increase because of the increased hours. She said she is really >>>>> disappointed. >>>>> >>>>> Can we leave her as it is for now? I don't want to reduce her rate but >>>>> because she was expecting a discount I feel even a one dollar raise would >>>>> be insulting to her. Thoughts? >>>>> >>>>> We can always reevaluate in the new year. >>>>> >>>>> Cheryl >>>>> >>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> *Cheryl Cartwright* >>> *Regional, Client Success, Canada * >>> Home Care Assistance >>> Office: 416-488-8777 >>> Toronto, ON (EST) >>> torontohomecareassistance.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> ccartwright@homecareassistance.com >>> >> >> >> -- >> *Cheryl Cartwright* >> *Regional, Client Success, Canada * >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Longevity >> ccartwright@homecareassistance.com >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.com > [image: TheKey] > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000ad945e05ed0c2a39 Content-Type: text/html; charset="UTF-8" Conten