--000000000000c1d89c061ce7bb0e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry I wanted to update on the price. I thought Chuck had mentioned that we were looking to start quoting higher because we are having to pay caregivers more out here to get any sort of bites. We have been quoting $39 to $42. are we ok to move the price up? Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Jul 10, 2024 at 9:05=E2=80=AFAM Timothy Thomas wrot= e: > Hi Shawntel, > > I've asked you to be invited to a weekly review meeting with Frax this > afternoon at 2pm ET, 12ET mountain. Can you make it? > > Our price book in Calgary starts at $38/hour and should be quoted as a > range to $42. > > We'll address your other concerns on the call. > > On Wed, Jul 10, 2024 at 12:17=E2=80=AFAM Shawntel Sousa wrote: > >> Hello, >> >> I know Chuck was looking into this but needed to wait for you to return >> so I=E2=80=99m not sure if he managed to get these concerns to you yet w= ith him >> being gone. >> >> Can we please please please tell Frax to quote a range of $39-$42 - I >> have been asking for this to be updated for a few weeks. >> >> Also, can we let them know that a caregiver cannot start a shift after >> 1130pm and leave before 5am. >> >> And can we let them know the minimums are 4 hours 3x per week. They had >> us urgently call a client a few weeks ago for 1 hour per day. >> >> I=E2=80=99m also unsure of the process. Sometimes they send a note for a= n intake >> and it says that the person needs to be called within 2 hours to book a >> consult? I=E2=80=99m not sure who it=E2=80=99s sent to? It seems to come= to the Calgary >> intake but only certain people get them. Should it be sent to anyone on >> call? >> >> Best Regards, >> Shawntel Sousa, LPN >> Client Success Manager >> TheKey >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> ---------- Forwarded message --------- >> From: FraxLeads >> Date: Tue, Jul 9, 2024 at 9:39=E2=80=AFPM >> Subject: New Frax Lead | Sharon Unknown >> To: calgaryintake@thekey.com >> >> >> Hello Calgary! >> >> >> Please see the below lead collected by Frax for your office. >> >> >> *Client Name:* Sharon Unknown >> >> *Client Age:* 68 >> >> *Caller Name:* Debra >> >> *Caller Number:* 403-516-1919 >> >> *Frax Caller ID: * >> >> >> *Zip/Postal Code:* T3G0A6 >> >> *How did the guest hear about us?* Online >> >> >> *Anticipated Hours per Week:* 40+ hours >> >> *Duration of Care:* Greater than 6 Months >> >> *Anticipated Start of Care:* July 10, 2024 >> >> *Rates Quoted:* 38 >> >> >> *Salesforce Link:* >> https://homecareassistance.lightning.force.com/lightning/r/Lead/00QUH000= 00AF1dy2AD/view >> >> >> *Frax Notes:*Debra called in looking for care for her friend Sharon. She >> did not want to provide the