--000000000000ecd5f50638520dde Content-Type: multipart/alternative; boundary="000000000000ecd5f40638520ddc" --000000000000ecd5f40638520ddc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Grace, Thank you for manually pulling the data. I've reviewed the spreadsheet, and it appears to be missing some key information: employee ID, rate method, rate, and rate name. I've attached a file that shows the complete data we need for processing. Thanks, Irin On Tue, Jun 24, 2025 at 10:17=E2=80=AFAM Grace Campoll wrote: > Hi all, > > I was able to pull the data from the page manually and paste it into a > spreadsheet. Would this do for processing or is there data missing? > > > > Thanks, > =E2=80=8B > Grace > TheKey Tech Support > > On Tue, 24 Jun at 10:15 AM , ClearCare Support clearcaresupport@homecareassistance.com> wrote: > Hi Germaine, > > I will escalate this to WellSky. Which report is it? Is it the Custom For= m > Payroll Report? What is the actual report name? > > > > Thanks, > *Tala Barakat* > Product Owner > [image: TheKey] > > > On Tue, Jun 24, 2025 at 10:13=E2=80=AFAM Germaine Daniels germaine.daniels@thekey.com> wrote: > >> Please make note the issue is only with Vancouver and Montreal! The othe= r >> locations were retrieved without incident. >> >> Thanks >> >> Germaine DanielsPayroll Director >> germaine.daniels@thekey.com >> Phone: 562-380-3662 >> TheKey.com >> >> >> On Tue, Jun 24, 2025 at 7:08=E2=80=AFAM Germaine Daniels > germaine.daniels@thekey.com> wrote: >> >>> Hi Troy and Team, >>> >>> If this issue isn't resolved by 11:30 AM latest noon ET today, I'll nee= d >>> to send a company-wide email to all of Canada informing them that Frida= y >>> deposits will be delayed and not processed until Monday. >>> >>> Germaine Daniels >>> Payroll Director >>> germaine.daniels@thekey.com >>> Phone: 562-380-3662 >>> TheKey.com >>> >>> >>> >>> On Tue, Jun 24, 2025 at 6:59=E2=80=AFAM Troy Riha wrote: >>> >>>> @tala are you able to help with this? >>>> >>>> On Mon, Jun 23, 2025 at 11:26=E2=80=AFPM Germaine Daniels >>> germaine.daniels@thekey.com> wrote: >>>> >>>>> @Troy Riha Can you expedite this request? >>>>> >>>>> Thanks >>>>> >>>>> *Germaine Daniels* >>>>> Director Payroll | TheKey >>>>> Email: germaine.daniels@thekey.com >>>>> Mobile: 562.784.1800 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Irin Eva >>>>> Date: Mon, Jun 23, 2025 at 8:07=E2=80=AFPM >>>>> Subject: Urgent : Unable to download Vancouver Employee file >>>>> To: Roxana Cruz >>>>> Cc: Germaine Daniels >>>>> >>>>> >>>>> Hi Roxana, >>>>> >>>>> I'm reaching out again because I'm still having trouble downloading >>>>> the Vancouver payroll file. I've been trying for the last three hours= , but >>>>> it continues to show "clear care issues." I was hoping it would resol= ve on >>>>> its own, but the problem persists. >>>>> >>>>> [image: image.png] >>>>> >>>>> Since we need to process payroll by tomorrow noon, it'