Chris - When we get a date from Tim on when he's out here, we can pass it
along to give her a heads-up.
I'll be stopping by your office on XXXX at XXXX time, hope to see you
then.
Just a thought..
Chuck
On Tue, Feb 3, 2026 at 1:04 PM Chris Brown <chris.brown@thekey.com> wrote:
> Chuck and I did meet her at her offices, but she strikes me as the type
> who wouldn't come out unless we had an appointment.
>
> On Tue, Feb 3, 2026 at 12:48 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Does she have an office that we could "drop in on"?
>>
>>
>> On Tue, Feb 3, 2026 at 2:46 PM Chris Brown <chris.brown@thekey.com>
>> wrote:
>>
>>> Hi Tim,
>>>
>>> 12 days ago I emailed Debbie Hyman the main decision maker at The Manor
>>> Village SLC (8 communities) about meeting with us in the first two weeks of
>>> February. I thought the email was crafted properly and that she would at
>>> least respond. Sadly, to this point I have heard nothing back.
>>>
>>> I was going to follow up today, but before I did that, I wanted to see
>>> if you still plan on coming in the next week or two?
>>>
>>> Let me know so I can invite her again, or not.
>>>
>>> I can't think of a more influential person that you could meet with
>>> while you are here. Chuck, any thoughts?
>>>
>>> Thanks,
>>>
>>> ---------- Forwarded message ---------
>>> From: Chris Brown <chris.brown@thekey.com>
>>> Date: Thu, Jan 22, 2026 at 3:15 PM
>>> Subject: Meeting - First 2 weeks of February
>>> To: Debbie Hyman <debbieh@themanorvillage.com>
>>>
>>>
>>> Hi Debbie,
>>>
>>> I hope you’re doing well 😊
>>>
>>> I wanted to reach out because the head of our Canadian team at TheKey
>>> will be in Calgary during the first two weeks of February, and he
>>> specifically asked to spend time with key partners we truly value. The
>>> Manor Village is at the top of that list.
>>>
>>> We’ve really appreciated the opportunity to support two of your
>>> communities, and we’d love to sit down with you to talk more intentionally
>>> about how we can better support *all* of your locations—both from a
>>> staffing perspective and in helping families who are seeking additional
>>> care and guidance for their loved ones.
>>>
>>> Our goal for this conversation would be to:
>>>
>>> -
>>>
>>> Share what we’re seeing work well at the communities we currently
>>> support
>>> -
>>>
>>> Explore how we can make things easier for your care teams when
>>> staffing needs arise
>>> -
>>>
>>> Discuss how we can be a reliable, trusted resource for your care
>>> managers when families ask for extra support
>>>
>>> If you’re open to it, we would love to take you to lunch at a time that
>>> works best for you during the first two weeks of February. Our schedules
>>> are flexible, and we’re happy to work around yours.
>>>
>>> Thank you again for your continued support and partnership—it truly
>>> means a lot to our team. I hope we can find some time to connect in person.
>>>
>>> --
>>> Chris Brown B.A.
>>> *Home Care Liaison*
>>> *Calgary, Alberta*
>>>
>>> *Calgary: 403-301-3777*
>>> *Cell: 403-333-0999*
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>>
>>> [image: TheKey]
>>>
>>
--
Chuck Terlesky B.A., CCPE
General Manager
Calgary, Alberta
Calgary: 403-301-3777
TheKey.ca <https://thekey.ca/>
[image: TheKey]