--000000000000a884020617e1b514 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'll reach out to Phil to see about the logs and my Google rep to see if this is the type of response she expected. The link the support person sent has this section at the end: "Reporting invalid traffic There are many common reasons for increased traffic that don't involve invalid interactions. However, if you suspect that your account is indeed affected by invalid interaction activity, we'll investigate your account. Our team of specialists use a variety of different signals including click and impression information to identify sources of invalid activity. Because of the large number of data points we look at, an investigation into your account may take several business days to complete. When you request an investigation, please share as much information you have about the traffic you're concerned about." It also says the following, which is what we are trying to do. "You=E2=80=99ll be credited for any invalid interaction that escaped our au= tomated detection in the past 2 months." Louise, please let them know that we want to move forward with a full account investigation with the goal of getting credited for invalid interactions that escaped automated detection and that we'll followup with the weblogs. On Tue, May 7, 2024 at 8:11=E2=80=AFAM Timothy Thomas wrote= : > That's above my IT paygrade. Alexa? > > On Tue, May 7, 2024 at 11:02=E2=80=AFAM Louise Scanlan wrote: > >> >> And here is their nonsensical response... it's as if they didn't read >> anything. >> >> Timothy, am I wrong in thinking even if you pull the server logs we will >> not see IP addresses if they were masked? Are you able to pull those log= s? >> >> Louise >> >> >> >> >> >> >> >> 613.228.2028 | 20eight.ca | Louise@20eight.ca >> >> >> ---------- Forwarded message --------- >> From: >> Date: Mon, May 6, 2024 at 7:44=E2=80=AFPM >> Subject: Invalid Clicks [4-7821000036681] >> To: >> >> >> [image: Google Logo] >> Hi Louise, >> >> Thanks for contacting Google Ads. I sincerely apologize for the delay in >> response. >> >> I understand that you are concerned regarding the invalid clicks in your >> Google Ads account 458-886-9031. >> >> Upon reviewing your query and the files shared by you, I have checked >> that you have taken most steps to make sure invalid clicks are filtered = out. >> >> If you're worried about invalid interactions in your account, there are = a >> number of things you can do to monitor your account's activity. >> >> - Track invalid interactions in your account statistics: Add the >> invalid interaction data columns to your campaign statistics table to >> review the number and percentage of invalid interactions in your acco= unt. >> Remember that you aren't charged for these interactions, so they don'= t >> affect your account statistics. >> - Optimize your account: Your first line of defense against invalid >> activity is to optimize your accoun