----==_mimepart_65806405c7cd7_2353ff88f0587382066483a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi JosephTaylor,=C2=A0 Thank you for reaching out to the IT Helpdesk.= We are sending your request to the concerned team. Thanks &= Regards, Souvik Karmakar=C2=A0(He/Him) Service Desk Engineer Contact I= T Support 8am-9pm EST @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com =C2=A0= = = On Mon, 18 Dec at 10:02 AM , JosephTaylor wrote: Good Morning, The caregiver is not a PSW. W= e hire: 1. PSW 2. RNs from the Country of Origin 3. Caregivers with exper= ience=C2=A0 Sumera fits into category 3.=C2=A0 = = On Mon, Dec 18, 2023 at 9:47=E2=80=AFAM Timothy Thomas w= rote: = = = adding=C2=A0@Joey Taylor. Let me know if this was received. = = On Fri, Dec 15, 2023 at 4:45=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Maria and Nikita, = = =E2=80=8BPlease see my note below regarding former client Janet Davies (= https://montreal.clearcareonline.ca/clients/1000000000055014/). I am hopi= ng one of you can assist us with this. Janet's son Zenon is seeking some = sort of documentation which shows that our CG Sumera Ali is a licensed PS= W. He told me that his mother's insurance company, Manulife, definitely n= eeds this in order to approve their claim for them to get reimbursed for = the four shifts we provided care for her. = = Please let me know what sort of documentation that can be provided, if a= ny. Thank you. = = = = = = On Fri, 15 Dec at 4:42 PM , 1000000000055014 Janet Davies (Montreal) wrote: = Received phone call from former client's son Zenon Pasternak. His mother= had four shifts with us, on 7/29, 7/30, 8/5, and 8/6/23. She has an insu= rance policy through her former job at Manufactuer's Life Insurance Compa= ny of Canada. This company has an open claim with the client for reimburs= ement on the two invoices we billed to her for these shifts. Zenon is see= king care notes for these shifts along with a document for CG Sumera Ali = which shows that she is a licensed PSW. = = I advised him that I can send the care notes, but advised that I will ne= ed to work with the Montreal office to see what sort of documentation we = can provide on this CG. = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = -- Joey Taylor = General Manager Montreal = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_65806405c7cd7_2353ff88f0587382066483a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi JosephTaylor,=C2=A0 Thank you for reaching out to the IT Helpdesk. We are sending your request to the concerned team. = Thanks & Regards, = Souvik Karmakar=C2=A0 (He/Him) Service Desk Engineer Contact IT Support 8am-9pm E= ST @ (888)838-1955 =C2=A0| =C2=A0 <a href=3D"https://ind01.safelinks.protection.outlook.com/?url=3Dhttp%= 3A%2F%2Fhca.freshdesk.com%2F&data=3D05%7C01%7CSouvik.Karmakar%40ltimi= n