Re: Detractor Alert: Irma Granata | 1000000000049149

From
Keri Thrush <kthrush@thekey.com>
To
Cheryl Cartwright <ccartwright@thekey.com>
CC
Toronto <clientservice@thekey.com>, Toronto <aruffin@thekey.com>, Timothy Thomas <tt@thekey.com>, Angie Markwell <angie.markwell@thekey.com>
Date
Wed, 29 Mar 2023 10:36:56 -0700
Folder
INBOX
--000000000000cea6b305f80d6ce5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing off the detractor below in order to initiate next steps and contacting the POC directly. Thank you! On Wed, Mar 29, 2023 at 10:07=E2=80=AFAM Medallia wrote: > Client Name: Irma Granata > > CC ID: 1000000000049149 > > Primary Contact: Tonie Granata > > PC Contact Info: toniegranata@gmail.com / > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Toronto > > Tenure: Less Than 4 Weeks > > Actual Customer Segment: Bee > > Stated Customer Segment: Turtle > > Survey: SOC Survey 2 > > Main Score: 4 > > Comments: We keep have to repeat requirements and we keep getting new > support works no consistency > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D224403 > --000000000000cea6b305f80d6ce5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing off the detractor belo= w in order to initiate=C2=A0next steps and contacting the POC directly. Tha= nk you! On Wed, Mar 29, 2023 at 10:07=E2=80=AFAM Medallia &lt; noreply@app.medallia.com &gt; wrote: Client Name: I= rma Granata CC ID: 1000000000049149 Primary Contact: Tonie Gran= ata PC Contact Info: toniegranata@gmail.com / Survey Delivery: Email Division: Canada Business Unit: Toronto Tenu= re: Less Than 4 Weeks Actual Customer Segment: Bee Stated Cus= tomer Segment: Turtle Survey: SOC Survey 2 Main Score: 4 Comments: We keep have to repeat requirements and we keep getting new = support works no consistency Please click here to see th= e full survey response and learn more about the client: ht= tps://hca.medallia.com/hca/respInvForm.do?surveyid=3D224403 --000000000000cea6b305f80d6ce5--