Two issues - 1) I don't see under receivables that an invoice has been
generated since April 4th, and 2) I need to see or know if Ali has charged
the client first to know what I am talking about. It looks like no invoice
was populated last Monday or this Monday.
We will have to loop in Ali to find out what is going on - then I can speak
with Bill.
Thoughts?
Chuck
On Wed, Apr 19, 2023 at 2:03 PM Timothy Thomas <tt@thekey.com> wrote:
> Chuck can you handle this please? Would prefer not to involve Ali at this
> stage.
>
> On Wed, Apr 19, 2023 at 3:15 PM Shawntel Sousa <ssousa@thekey.com> wrote:
>
>> Hi,
>>
>> Can I please have someone call this client regarding billing - I have
>> been asking for a few days but no one knows who should call. They have
>> questions about invoices and they are getting really mad that there
>> hasn't been answers and I can't provide the answers because I can't see the
>> billing anymore.
>>
>> The contact is Bill Picken regarding Mary Picken in Calgary.
>>
>> This call needs to be made today please and thank you.
>>
>> Also, they would like a copy of the increase letter sent to both Dan and
>> Bill and they indicate that they have not received it.
>>
>> *Thank you,*
>>
>> *Shawntel Sousa, LPN*
>>
>> Client Success Manager
>>
>>
>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office:
>> 778-279-3634
>>
>> *TheKey.ca <http://TheKey.ca>*
>>
>> [image: TheKey]
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Chuck Terlesky B.A., CCPE
General Manager/Regional Caregiver Ambassador for Canada
403-301-3777
TheKey.ca <https://thekey.ca/>
[image: TheKey]