This is a multipart message in MIME format. ------=_NextPart_000_00B4_01D9ED27.8554B990 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you. =20 From: Marc Atkinson [mailto:billing@thekey.com]=20 Sent: September 20, 2023 1:03 PM To: hectormcfadyen@shaw.ca Cc: ssousa@thekey.com; tt@thekey.com; cterlesky@thekey.com; = lito.delapena@thekey.com Subject: Fwd: Gail McFayden - [#463017] =20 Hello Mr. McFadyen, =20 We apologize for the improper charge of $3,035.67 to your Royal Bank of = Canada checking account ending in 3160, and have gone ahead and issued a = refund for this amount on 9/20. Please allow 3 to 7 business days from = 9/20 to see these funds reflected back into your checking account. =20 As of 6/1/23, our billing process with the CDHC has changed. Your wife = Mrs. Gail McFadyen is only going to be billed for her monthly portion of = responsibility for care, while the CDHC's monthly portion of = responsibility will be billed directly to them. Everytime you see an = invoice issued to your wife's account, it's only going to entail what = the CDHC is not covering, and is thus your valid charge for the month. = Before 6/1/23, we billed all charges directly to your account, and the = CDHC then paid their portion. This is no longer the case, as the CDHC is = going to receive an invoice every month for their portion. =20 We hope this clears everything up. Please let us know if you need any = further assistance. =20 Thank you! =20 Regards, =20 Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com =20 8:00AM-5:00PM EST Monday-Friday =20 463017:611100=20 ------=_NextPart_000_00B4_01D9ED27.8554B990 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you. From: = Marc Atkinson [mailto:billing@thekey.com] Sent: September 20, = 2023 1:03 PM To: hectormcfadyen@shaw.ca Cc: = ssousa@thekey.com; tt@thekey.com; cterlesky@thekey.com; = lito.delapena@thekey.com Subject: Fwd: Gail McFayden - = [#463017] Hello Mr. = McFadyen, = We = apologize for the improper charge of $3,035.67 to your Royal Bank of = Canada checking account ending in 3160, and have gone ahead and issued a