Fwd: Cleveland - Sheilon Stark Annual Comp Change rejection

FYI

---------- Forwarded message ---------
From: Chad Everitt <chad.everitt@thekey.com>
Date: Wed, Jun 26, 2024 at 4:09 PM


*Chad Everitt*
President- East Division & Canada
Mobile: 202.262.8318
[image: TheKey] <https://homecareassistance.com/>


---------- Forwarded message ---------
From: Chad Everitt <chad.everitt@thekey.com>
Date: Wed, Jun 26, 2024 at 7:07 PM
Subject: Re: Cleveland - Sheilon Stark Annual Comp Change rejection
To: Steve Sudberry <ssudberry@thekey.com>
Cc: Will Reid <wreid@thekey.com>


Steve,

I agree with you that business development contributes towards driving
revenue. Meanwhile, AEBITDA is managed by operations. To your point below,
revenue is up however Cleveland continues to show YOY AEBITDA decline.
Regardless of department, leaders own the outcomes. Cleveland
is demonstrating adverse financial performance, which is placing the
location at risk so every dollar counts.



As discussed during our site visit on 6/12/24 and recapped with you during
on phone conversation on 6/18/24, the Company is processing routine merit
increases at 3%, exceptional performance at 4% with supporting data.
Sheilon's last merit increase of 5% was processed on 6/19/23. Should you
choose to submit a merit increase, the request needs to fall in line with
the Company's standardized approach. We will not be processing merit
increases under the guise of compensation adjustments.

 Chad


*Chad Everitt*
President- East Division & Canada
Mobile: 202.262.8318
[image: TheKey] <https://homecareassistance.com/>


On Wed, Jun 26, 2024 at 3:50 PM Steve Sudberry <ssudberry@thekey.com> wrote:

> Chad,
>
> Regarding Sheilon's 5% annual merit increase rejection.
> Sheilon's measurement period is for the prior 12 months.  During this
> period Cleveland's revenue increased by 19% as compared to a decline of 20%
> in the Midwest region and 15% for The Key.
>
> Cleveland hasn't met their budgeted goal thus far in 2024 due entirely to
> a non-performing sales team.  We are implementing an immediate plan of
> action to forego another HCL hire with a new GM/Sales hybrid position.
> With a talented hire in this position, I would expect to surpass the annual
> goal we established.  The office team in Cleveland is strong and Sheilon
> plays a critical role on our team.
> Please let me know how to proceed.
>
> Thanks,
>
>
> Steve Sudberry
> General Manager
> ssudberry@thekey.com <https://brand.thekey.com/esg/ssudberry@thekey.com>
> (513) 227-8521
> TheKey.com <https://www.thekey.com/>[image: TheKey]
> <https://homecareassistance.com/>
>
>
> [image: image.png]
>
>

-- 

*Emily Russell*
SVP Human Resources | *TheKey*