Re: Vancouver Aging

I am a little confused as to why I would have to follow up with billing.
I pulled the aging today as you can see there were no new payments applied
to the balances that I have highlighted in my earlier email.

On Wed, Jan 10, 2024 at 5:37 PM Sharon Speirs <sspeirs@thekey.com> wrote:

> Right - sorry just not remembering but they are reaching out to billing to
> get it reconciled so let's follow up with billing before we call them again
>
> On Wed, Jan 10, 2024 at 2:32 PM Michelle Hudgins <
> michelle.hudgins@thekey.com> wrote:
>
>> Sharon,
>>
>> I am going by the email you sent me on January 4th that stated
>> Reideman - They do E transfer and it is done by a Trust Company - They
>> have proof that money has been deposited and will contact billing at the
>> Key to reconcile what is happening.
>> I am more than happy to reach out to the Reidemans or the Trust Company
>> on the deposit confirmation.
>>
>>
>>
>> On Wed, Jan 10, 2024 at 5:17 PM Sharon Speirs <sspeirs@thekey.com> wrote:
>>
>>> Hi Michelle
>>> I am not sure what you mean with regard to the "e" transfer except maybe
>>> that is information that Cathy Gerth provided you as I did ask her to
>>> follow up with the Trust company to find out about the past due and to let
>>> you know.
>>> Sharon
>>>
>>> On Wed, Jan 10, 2024 at 10:41 AM Michelle Hudgins <
>>> michelle.hudgins@thekey.com> wrote:
>>>
>>>> Thank you, I will note the account.
>>>> Reideman- Can you please have them provide us with the e-transfer
>>>> confirmation that was complete for the past due?
>>>> I have highlighted the amounts below.
>>>> I would be more than happy to reach out to the Trust Company myself if
>>>> that helps.
>>>>
>>>> [image: image.png]
>>>>
>>>> On Wed, Jan 10, 2024 at 1:01 PM Sharon Speirs <sspeirs@thekey.com>
>>>> wrote:
>>>>
>>>>> We just received payment from Reideman invoice # 201707 for the amount
>>>>> of 7556.43 - Carolina will be here on Monday and will put it in the bank
>>>>> rather than sending it to the Station A in Toronto
>>>>> Sharon
>>>>>
>>>>> On Thu, Jan 4, 2024 at 10:30 AM Michelle Hudgins <
>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> Happy New Year!
>>>>>> Please see below the aging as of 1/4/23. Sharon, are you aware of any
>>>>>> payments that have been sent to us for the clients listed below.
>>>>>> [image: image.png]
>>>>>>
>>>>>> On Thu, Dec 14, 2023 at 3:48 PM Michelle Hudgins <
>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>> As of today 12/14/2023 we have not received payments from the
>>>>>>> following below.
>>>>>>>
>>>>>>> [image: image.png]
>>>>>>>
>>>>>>> On Mon, Dec 11, 2023 at 1:08 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> It has been processed - please check with the team that receives
>>>>>>>> the wire with the payment as they are sent ( from my understanding as they
>>>>>>>> always did when they sent it to us) a reconciliation of what invoices the
>>>>>>>> wire is for.
>>>>>>>> Sharon
>>>>>>>>
>>>>>>>> On Mon, Dec 11, 2023 at 10:05 AM Michelle Hudgins <
>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Can you reach out to VCH on payment status for Brian Carpenter?
>>>>>>>>>
>>>>>>>>> On Mon, Dec 11, 2023 at 1:01 PM Michelle Hudgins <
>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Sharon,
>>>>>>>>>>
>>>>>>>>>> Please see attached outstanding invoice for Mary Billesberger.
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> On Thu, Dec 7, 2023 at 3:12 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Michelle
>>>>>>>>>>> All of these have been actioned on my part except for
>>>>>>>>>>> Billisberger as I do not know what invoice you are referring to. Amid and
>>>>>>>>>>> Carpenter have been processed by VCH.
>>>>>>>>>>> Sharon
>>>>>>>>>>> Please send the invoice and I will direct to VCH attention to
>>>>>>>>>>> see what happened or if it even got there
>>>>>>>>>>> Sharon
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Dec 7, 2023 at 9:32 AM Michelle Hudgins <
>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> As of 11/30 aging report that I pulled
>>>>>>>>>>>>
>>>>>>>>>>>> Billesberger-Invoice is over 30 days. If you forward that to
>>>>>>>>>>>> VCH that would be great.
>>>>>>>>>>>> Carpenter- The clearcare aging report shows that the invoice is
>>>>>>>>>>>> over 60 days.
>>>>>>>>>>>> Amid Jalali-According to Clearcare aging the invoice is over 60
>>>>>>>>>>>> days
>>>>>>>>>>>> Yagahooby-I will get with Vashon when he gets back.
>>>>>>>>>>>>
>>>>>>>>>>>> Today I will be pulling a new aging with details I will get
>>>>>>>>>>>> that over to you.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best,
>>>>>>>>>>>> Michelle Hudgins
>>>>>>>>>>>>
>>>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>>>> From: Sharon Speirs <sspeirs@thekey.com>
>>>>>>>>>>>> Date: Thu, Nov 30, 2023 at 4:46 PM
>>>>>>>>>>>> Subject: Re: Vancouver Aging
>>>>>>>>>>>> To: Michelle Hudgins <michelle.hudgins@thekey.com>
>>>>>>>>>>>> Cc: Gerard Draetta <gerard.draetta@thekey.com>, Timothy Thomas
>>>>>>>>>>>> <tt@thekey.com>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Michelle
>>>>>>>>>>>>
>>>>>>>>>>>> Here is what I know up to now please see below
>>>>>>>>>>>> Amica Arbutus - they never received an invoice as somehow a new
>>>>>>>>>>>> profile was added with no contacts so no one ever emailed an invoice. I
>>>>>>>>>>>> have found out the contact and have forwarded them the missing invoices.
>>>>>>>>>>>>
>>>>>>>>>>>> Billsberger- The only thing I see outstanding is 368.55 is that
>>>>>>>>>>>> the invoice you are referring to? If so then I will forward to VCH as it
>>>>>>>>>>>> may never have gotten there or they missed it
>>>>>>>>>>>>
>>>>>>>>>>>> Brian Carpenter - It looks current to me as on November 21 I
>>>>>>>>>>>> sent you an email that the invoice below was processed
>>>>>>>>>>>> Amid Jalalu - The invoice below was also sent back to you
>>>>>>>>>>>> November 21 that it was processed- is there another invoice missing?
>>>>>>>>>>>> Ann Kober- He is paying weekly by check right now for current
>>>>>>>>>>>> charges and I am sending to Toronto so they can be deposited - larger
>>>>>>>>>>>> amount needs to wait until Vashon comes back from vacation
>>>>>>>>>>>> Olga Reidman- a large amount came in last month and I would
>>>>>>>>>>>> expect another check in the next few days
>>>>>>>>>>>> Yagahooby- This is part VCH and part a government crime
>>>>>>>>>>>> department that pay separately so again I do not know how they are marking
>>>>>>>>>>>> the money that comes in against the account - my concern is that billing is
>>>>>>>>>>>> not sending it to the right people ? Carolina or Vashon need to get
>>>>>>>>>>>> involved here before we know who to follow up with
>>>>>>>>>>>>
>>>>>>>>>>>> Hope that helps but for Yagahooby we need to know from billing
>>>>>>>>>>>> which payer is in default as I cannot tell from Clear care
>>>>>>>>>>>> Sharon
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Nov 30, 2023 at 6:09 AM Michelle Hudgins <
>>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Good Morning Sharon,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Below is a list of clients that are over 30 days.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Amica Arbutus
>>>>>>>>>>>>> Mary Billesberger
>>>>>>>>>>>>> Brian Carpenter
>>>>>>>>>>>>> Amid Jalali
>>>>>>>>>>>>> Anne Kober
>>>>>>>>>>>>> Olga Riedemann
>>>>>>>>>>>>> Manijeh Yaghooby
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best,
>>>>>>>>>>>>> Michelle Hudgins
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Nov 16, 2023 at 1:12 PM Sharon Speirs <
>>>>>>>>>>>>> sspeirs@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Okay
>>>>>>>>>>>>>> Let me follow up with Cathy the CM and see if she has any
>>>>>>>>>>>>>> idea
>>>>>>>>>>>>>> Sharon
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Nov 16, 2023 at 8:36 AM Michelle Hudgins <
>>>>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Sharon,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Riedemann - #4643376637, Olga is another client that is past
>>>>>>>>>>>>>>> 30 days.
>>>>>>>>>>>>>>> I attached the invoices for your reference.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Nov 13, 2023 at 2:46 PM Michelle Hudgins <
>>>>>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Please see attached.
>>>>>>>>>>>>>>>> Let me know if there is anything else you need from me.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Mon, Nov 13, 2023 at 12:58 PM Sharon Speirs <
>>>>>>>>>>>>>>>> sspeirs@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hi Michelle
>>>>>>>>>>>>>>>>> Yagahooby is all by Cheque from the Government and I have
>>>>>>>>>>>>>>>>> not seen any last week but usually get them and then I have to send them to
>>>>>>>>>>>>>>>>> Ontario which delays the process even more.
>>>>>>>>>>>>>>>>> Carpenter and Jalali are all VCH clients and they pay
>>>>>>>>>>>>>>>>> weekly so don't really understand that- can you send me unpaid invoices as
>>>>>>>>>>>>>>>>> then we can send to VCH to see if there was a missed payment
>>>>>>>>>>>>>>>>> Take care
>>>>>>>>>>>>>>>>> Sharon
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Mon, Nov 13, 2023 at 9:36 AM Michelle Hudgins <
>>>>>>>>>>>>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hello Sharon,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> We have not received payments from the clients listed
>>>>>>>>>>>>>>>>>> below that are over 30 days.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Manijeh Yaghoovy  #96-3614
>>>>>>>>>>>>>>>>>> Brian Carpenter #1191472
>>>>>>>>>>>>>>>>>> Maid Jalali #1813107
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kind regards,
>>>>>>>>>>>>>>>>>> *Michelle Hudgins*
>>>>>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>>>>>> Direct Line: 305-452-0760
>>>>>>>>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>>>>>>>>> *michelle.hudgins@thekey.com <mcheslock@thekey.com>*
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>