--0000000000001c4d2006140af1b0 Content-Type: text/plain; charset="UTF-8" Dear Team, We are currently experiencing intermittent outages with InContact, our Call Center's phone system. This disruption is affecting our ability to both make and receive calls efficiently. *Impact:* Incoming and outgoing calls may experience dead air, resulting in callers unable to hear the Call Center Agents. *Current Status:* InContact has been notified of the issue, and we are actively collaborating with them to resolve it promptly. *Next Update:* We anticipate providing another update by 7:20pm est. Thank you for your patience and cooperation as we work to restore full functionality to our call center operations. Kind Regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --0000000000001c4d2006140af1b0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Team, We are currently experiencing intermitte= nt outages with InContact, our Call Center's phone system. This disrupt= ion is affecting our ability to both make and receive calls efficiently. Impact: Incoming and outgoing calls may experience dead air, re= sulting in callers unable to hear the Call Center Agents.=C2=A0 C= urrent Status: InContact has been notified of the issue, and we are act= ively collaborating with them to resolve it promptly. Next Update= : We anticipate providing another update by 7:20pm est. Thank yo= u for your patience and cooperation as we work to restore full functionalit= y to our call center operations. Kind Regards, Mike Conner IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)83= 8-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com --0000000000001c4d2006140af1b0--