--00000000000012bfb30612d995ac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, Can we please provide answers as quickly as possible? Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Mon, Mar 4, 2024 at 10:56=E2=80=AFAM sue questcommunications.ca wrote: > Thanks Shawntel. > > Seeing this random debit, I pulled up all the PAD debits since Jan 1. The= y > do not support the explanation that all hours are charged to CDHC first.i= n > fact, i have been billed and PADs taken since January 1. > > In January and February, there were 4 PADs covering hours from January 1 > through February 8 plus the random PAD March 1. It wasn't until Feb 28 PA= D > that daytime hours were included in the invoice. I thought there was a > billing system in place; this seems random. > > Clearly billing is charging CDHC and me simultaneously. Since that is the > case, my monthly allotment of CDHC hours should almost cover the daytime > hours (31 days x 8 hours =3D 248) except for 12 hours. Which brings me ba= ck > to my original point: I should not be charged for all daytime hours for t= he > last 8 days of January. > > I have no way of verifying if the PADs are accurate because I have no > information on what has been billed to CDHC on my behalf. Please provide > copies of the CDHC invoices so we can get this straightened out. > > Thank you > Sue McMaster > > On Mar 4, 2024, at 8:01=E2=80=AFAM, Shawntel Sousa wr= ote: > > =EF=BB=BF > Hi Sue, m > I have asked billing for the reasoning behind this payment and I will > follow up as soon as I have the answer. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Sat, Mar 2, 2024 at 12:13=E2=80=AFPM sue questcommunications.ca sue@questcommunications.ca> wrote: > >> Hello. >> >> I see a second PAD debit was made last week on Friday March 1, for >> $1979.50. As I have no invoice for this amount, please provide asap. >> >> I DO NOT authorize TheKey to make random withdrawals without first >> providing the invoice and sufficient time to ensure the funds are in pla= ce >> as per your invoice and payment schedule. >> >> Thank you >> Sue McMaster > > --00000000000012bfb30612d995ac Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, Can we please provide answers as quickly as possible?=C2=A0 Warm regards, Shawntel Sousa= , LPN Client Success Manager Home Care Assistance/The Key Cal= gary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-600= 0 Mobile number: (403) 305-6588 On Mo= n, Mar 4, 2024 at 10:56=E2=80=AFAM sue questcommunications.ca < sue@questcommunications.ca > wrote: Thanks Shawntel.=C2=A0 Seeing this random deb