--0000000000002242d0062b1f3d93 Content-Type: multipart/alternative; boundary="0000000000002242cf062b1f3d92" --0000000000002242cf062b1f3d92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Hailey and Tim, Barbara Laplow has expressed concerns via email about payments frequently being late, requiring her to follow up with us monthly to track them down. *Ms. Laplow has stated that if payments are not made by the last day of the month, they will discontinue services*. I am unclear on the payment due dates or the reasons for any potential delays. If you have any insights into this situation or if there is any way I can assist, please let me know. Thank you, On Mon, Jan 6, 2025 at 2:31=E2=80=AFPM Timothy Thomas wrote= : > Thank you for the update. > > On Mon, Jan 6, 2025 at 2:14=E2=80=AFPM Hailey Nguyen > wrote: > >> Hello Abby, >> >> I've reached out to my manager and was advised that payment will go out >> this Friday, 01/10. >> >> *Thank you,* >> >> >> *Hailey Nguyen* >> >> *Accounts Payable Specialist* >> >> *Hailey.Nguyen@thekey.com * >> >> *TheKey.com* >> >> >> >> >> On Mon, Jan 6, 2025 at 9:47=E2=80=AFAM Timothy Thomas wr= ote: >> >>> @Hailey Nguyen Hi Hailey, could you provide >>> Abby with an update on the invoice in question below? >>> >>> Thank you! >>> >>> On Mon, Jan 6, 2025 at 12:44=E2=80=AFPM Abby Cnossen >>> wrote: >>> >>>> Hi Tim, >>>> >>>> I hope you=E2=80=99re doing well after the holidays. I=E2=80=99m reach= ing out regarding >>>> an outstanding payment for invoice #5050, which was due on 12/24/24. B= arb >>>> Laplow from Custom Janitorial has informed me that she hasn=E2=80=99t = received >>>> payment yet (more details are below in her email). >>>> >>>> I have responded that we will continue cleaning one day per week and >>>> are looking into the payment. >>>> >>>> Kindly advise on the steps we need to take to resolve it promptly. Thi= s >>>> is new territory for me. >>>> >>>> Thank you for your help! >>>> >>>> Best regards, >>>> Abby >>>> >>>> ---------- Forwarded message --------- >>>> From: >>>> Date: Thu, Jan 2, 2025 at 10:52=E2=80=AFAM >>>> Subject: Office Cleaning >>>> To: Abby Cnossen >>>> >>>> >>>> Hi Abby, >>>> >>>> My name is Barb Laplow and I=E2=80=99m the owner of Custom Janitorial;= we clean >>>> your office space at 4450 Cascade Rd, Kendra had given me your name be= fore >>>> she left. I just wanted to check in with you to see if you want us to >>>> continue cleaning the office space in January, I was told that you are >>>> moving out. >>>> >>>> >>>> >>>> Also, I was wondering if you could check on the payment status of >>>> invoice #5050, due on 12/24/24, I still haven=E2=80=99t received payme= nt for this >>>> invoice. >>>> >>>> >>>> >>>> Thank you for your help, >>>> >>>> >>>> >>>> Barbara Laplow >>>> >>>> Custom Janitorial >>>> >>>> 616-446-6771 >>>> >>>> >>>> >>>> >>>> >>>> >>>> -- >>>> *Abby Cnossen* >>>> Manager of Quality and Service >>>> Call or text: 616-271-824