--000000000000f27d19061a125a17 Content-Type: multipart/alternative; boundary="000000000000f27d18061a125a15" --000000000000f27d18061a125a15 Content-Type: text/plain; charset="UTF-8" Hello I have a very upset client regarding a demand letter for 15 days past due payment letter that was sent to him, The client has been with us for a while and has not missed payments - We are charging his Visa , so I dont understand why nor does he as to why you wouldn't be able to charge payment as per usual.He is very upset about getting a demand letter . He also says that he was supposed to have been reissued or credited an over charge of PST and this has not happened, I tried to go into the receivables and look at his bill to see if I could help to see what happened, but I no longer have access to see the clients bills, which is extremely inconvenient as I was always able to do this before and be able to explain or clarify client's questions right away. Client is Loise Brajcich and her husband is John who is the payer, Can we please look into why for 2 weeks we can'tcharge his card when this has been done for over a year, I am This was the voice mail I received: Hi, Cathy. It's John Brajcich calling. I For the email from the key threatening to Why they say that our payments in their ears and threatening to Terminate if we know and pay up. Well, we got to they've got the visa card and the visa number and that and you know the thing they charge PST on A couple of the invoices and they're not supposed to charge PST for health reasons and medical reasons and but I have not seen any adjustment to it yet so I wonder if you can give me a call on that place 644 299 4724. Thank you I am also attaching the letter that was sent, Thank you so much, I appreciate your assistance in helping to assist my client, Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] --000000000000f27d18061a125a15 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello I have a very upset client regarding a demand le= tter for 15 days past due payment letter that was sent to him, Th= e client has been with us for a while and has not missed payments - We are = charging his Visa , so I dont understand why nor=C2=A0does he as to why you= wouldn't=C2=A0be able to charge payment as per usual.He is very upset = about getting a demand letter . He also says that he was supposed to have b= een reissued=C2=A0or credited an over charge of PST and this has not happen= ed,=C2=A0 I tried to go into the receivables=C2=A0and look at his= bill to see if I could help to see what happened, but I no longer have acc= ess to see the clients bills, which is extremely=C2=A0inconvenient=C2=A0as = I was always able to do this before and be able to explain or clarify clien= t's questions right away. Client is Loise=C2=A0Brajcich and h= er husband is John who is the payer, Can we please look into why = fo