--000000000000b2ce3e060b774250 Content-Type: multipart/alternative; boundary="000000000000b2ce3c060b77424f" --000000000000b2ce3c060b77424f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have not communicated with anyone regarding this, I am covering for Vashon while he is out to get this resolved. The total amount that needs to be refunded is $2,866.65 On Fri, Dec 1, 2023 at 1:45=E2=80=AFPM Shawntel Sousa w= rote: > Hi, > > I can ask them once we sort out the details if they are even aware that > this happened and that we will be providing a refund. Once I have told > details I can let them know the refund method and how to accept it. > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Fri, Dec 1, 2023 at 10:59=E2=80=AFAM Chuck Terlesky > wrote: > >> Hi Lauren, >> >> Do you know if someone told the client that there was an overpayment? >> >> Shawntel - will the client take an etransfer for the refund? The max I >> can send is 3k daily. Lauren, can you confirm the total amount you would >> like to refund? >> >> Thanks, >> Chuck >> >> On Fri, Dec 1, 2023 at 10:04=E2=80=AFAM Shawntel Sousa wrote: >> >>> Hi all, >>> >>> This was the case where I requested that billing hold off as we were >>> waiting for the client directed home care letter to bill cdhc. >>> Unfortunately, they went a head and billed the client instead of waitin= g >>> for the letter. >>> >>> Can we confirm if someone has communicated the error to the client? >>> >>> Warm regards, >>> Shawntel Sousa, LPN >>> Client Success Manager >>> Home Care Assistance/The Key >>> >>> Calgary Office number: (403) 301-3777 >>> Winnipeg Office Number: (204) 489-6000 >>> Mobile number: (403) 305-6588 >>> >>> >>> On Fri, Dec 1, 2023 at 9:24=E2=80=AFAM Chuck Terlesky >>> wrote: >>> >>>> Hi Lauren, >>>> >>>> Could you please provide more information on why a refund is needed? I >>>> have cc Shawntel Sousa on this email as she will need to know as these= are >>>> her clients. >>>> >>>> I can process a refund, but it is done through e-transfer. Do you know >>>> if this is how you would like to proceed? >>>> >>>> Regards, >>>> Chuck >>>> >>>> On Fri, Dec 1, 2023 at 9:05=E2=80=AFAM Lauren Ada >>>> wrote: >>>> >>>>> Hi Chuck, >>>>> >>>>> I have a request to refund 2 Calgary payments that you process the PA= D >>>>> for. Are you able to assist with this? >>>>> >>>>> [image: image.png] >>>>> [image: image.png] >>>>> -- >>>>> Thank you, >>>>> >>>>> *Lauren Ada* >>>>> >>>>> Senior Accounts Receivable Specialist >>>>> >>>>> Payment Applications Team >>>>> >>>>> 203-718-3095 >>>>> >>>>> *lauren.ada@thekey.com * >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>> >>>> -- >>>> Chuck Terlesky B.A., CCPE >>>> General Manager/Regional Caregiver Ambassador for Canada >>>> >>>> 403-301-3777 >>>> >>>> TheKey.ca >>>> >>>> [im