--0000000000000aa1f90617de0bbf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much Cathy On Tue, May 7, 2024, 4:59=E2=80=AFa.m. Timothy Thomas wrote= : > That=E2=80=99s fine. We will exempt him. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Mon, May 6, 2024 at 10:50=E2=80=AFPM Cathy Gerth w= rote: > >> Hi >> The only one I have had serious push back from is Brajcich, The concern >> is that he wants to do everything by visa Not direct deposit. As he puts= it >> he has gone along with every increase etc - but doesnt feel that at our >> prices he should also now be hit with a surcharge, As he is is good clie= nt >> and has increased hours since we originally started and he also >> recommended us to another client, I would like to exempt him. >> Thank you >> *Cathy Gerth* >> *Client Success Manager * >> *Direct: 778-403-6148* >> *Office:* 778-279-3634 >> Email: cgerth@thekey.com >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Mon, May 6, 2024 at 7:10=E2=80=AFPM Sharon Speirs wrote: >> >>> Hi >>> I will need to know asap >>> >>> >>> Sharon, Speirs >>> >>> General Manager >>> >>> Vancouver, BC >>> >>> Office: 778.279.3634 >>> >>> sspeirs@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> ---------- Forwarded message --------- >>> From: Alyson Rohane >>> Date: Mon, May 6, 2024 at 5:35=E2=80=AFPM >>> Subject: CAD - Surcharge Exempt Customers - 5/10/2024 >>> To: Sharon Speirs , Chuck Terlesky >> cterlesky@thekey.com>, Cheryl Cartwright , Joey >>> Taylor >>> CC: Laszlo Kovacs , Timothy Thomas >> tt@thekey.com>, Elizabeth Clark , Lito Delapena >> lito.delapena@thekey.com> >>> >>> >>> Hey, again leaders - >>> >>> Effective Wednesday, May 15th, a surcharge fee of 2.7% will be applied >>> to all credit card transactions, excluding Montreal. This is a company >>> policy and is charged across all locations. >>> >>> If there are any customers whom you believe should be exempt from this >>> surcharge, please connect with Tim to discuss and provide reasons for t= heir >>> exemption. Historically, exemptions have been approved based on the cli= ent >>> being an 'elephant', or substantial gross spend. >>> >>> If any customers fit this criteria, please let us know before *EOB >>> Friday, May 10th*. Don't hesitate to reach out with any questions >>> or concerns. >>> >>> Thank you! >>> -- >>> *Alyson Rohane* >>> Senior Continuous Improvement Analyst >>> alyson.rohane@thekey.com >>> >>> --0000000000000aa1f90617de0bbf Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much Cathy On Tue, May 7, 2024, 4:59=E2=80=AFa.m. Timothy Thomas <= tt@thekey.com > wrote: That=E2=80=99s fine. We will e= xempt him.=C2=A0 Tim Thomas = Head of Canada Division Please note my email has changed: <tr style=3D"f