Calgary shows active - so I would assume yes.Chuck Terlesky B.A., CCPE General ManagerCalgary, AlbertaOffice Calgary: 403-301-3777---TheKey.caOn Mar 4, 2026, at 6:43 AM, Timon Page <timon.page@thekey.com> wrote:Hey TimToronto is good. We have access again.
Best regards, Timon Page
General Manager, Ontario
timon.page@thekey.com
Mobile: (437) 223-0841
TheKey.ca
On Wed, Mar 4, 2026 at 7:22 AM Timothy Thomas <tt@thekey.com> wrote:GMs can you confirm your uber access is working again?On Wed, Mar 4, 2026 at 12:20 AM Lyndsey Organ <lyndsey.organ@thekey.com> wrote:Hi Tim,Can you confirm if Uber access resumed as Uber stated yesterday? I meant to check with you yesterday but it slipped my mind. Thank you!
Lyndsey OrganSenior Manager, Accounting | TheKeyMobile: 316.253.6494<noname>On Fri, Feb 27, 2026 at 1:22 PM Timothy Thomas <tt@thekey.com> wrote:Thanks for the update.On Fri, Feb 27, 2026 at 2:08 PM Lyndsey Organ <lyndsey.organ@thekey.com> wrote:Hi Tim,I wanted to provide an update on the current service disruption with Uber. We fully recognize how much this is impacting your team’s operations, and we are working urgently to resolve it.An has been aggressively pursuing a resolution, though we are currently navigating some communication hurdles with the vendor. Since they lack a direct phone line, we are escalating through multiple email channels to bypass the delay. I’ve looped you into our latest outreach so you can see the status of the reinstatement request in real-time.We appreciate your patience while we push to get things back on track.Thank you!
Lyndsey OrganSenior Manager, Accounting | TheKeyMobile: 316.253.6494<image.png>On Fri, Feb 27, 2026 at 10:10 AM Timothy Thomas <tt@thekey.com> wrote:@Geraldine Terlecki Could you please help resolve this issue? We're two days into an Uber outage. On Thu, Feb 26, 2026 at 11:44 AM Timothy Thomas <tt@thekey.com> wrote:This significantly impacts our operation. We need this resolved ASAP please. On Thu, Feb 26, 2026 at 9:17 AM Chuck Terlesky <cterlesky@thekey.com> wrote:Hi An,Could you provide an update? Last night, our Uber account was still being declined. I really appreciate any help you can provide.ChuckOn Wed, Feb 25, 2026 at 10:45 AM <an.ly@thekey.com> wrote:Hi Lyndsey, I’ve reached to Uber . I will provide update once I hear back from them. Thanks, An LyAccounts Payable Manager| TheKey<image001.png> From: Lyndsey Organ <lyndsey.organ@thekey.com> Sent: Wednesday, February 25, 2026 9:38 AMTo: Timothy Thomas <tt@thekey.com>; Higinio Lopez <higinio.lopez@thekey.com>; An Ly <an.ly@thekey.com>Cc: Sharon Speirs <sspeirs@thekey.com>; Chuck Terlesky <cterlesky@thekey.com>; Dennis Fancy <dfancy@thekey.com>; Joey Taylor <joey.taylor@thekey.com>; Timon Page <timon.page@thekey.com>Subject: Re: Uber Issues Canada @An Ly - Can you work with our Uber rep to see why we are down and send an update to this group once it's figured out? Thank you! Lyndsey OrganSenior Manager, Accounting | TheKeyMobile: 316.253.6494<image002.png> On Wed, Feb 25, 2026 at 10:52 AM Timothy Thomas <tt@thekey.com> wrote:Hi Lyndsey, It appears Uber is down again in Canada. Could you please investigate? On Mon, Feb 9, 2026 at 2:38 PM Lyndsey Organ <lyndsey.organ@thekey.com> wrote:Hi Tim, Access should be restored now. Let us know if there are any issues. Thank you! Lyndsey OrganSenior Manager, Accounting | TheKeyMobile: 316.253.6494<image002.png> On Mon, Feb 9, 2026 at 10:46 AM Timothy Thomas <tt@thekey.com> wrote:Please try and expedite. Certain clients rely on this regularly and it's a significant disruption to the field. Thanks On Mon, Feb 9, 2026 at 11:06 AM Lyndsey Organ <lyndsey.organ@thekey.com> wrote:Hi Tim, We sent payment for our account; however, I think that Uber misapplied the payment. They sent an email this weekend saying they received our payment and will let us know when it's applied. I will follow up to have them unlock the account. Thank you! Lyndsey OrganSenior Manager, Accounting | TheKeyMobile: 316.253.6494<image002.png> On Mon, Feb 9, 2026 at 9:47 AM Timothy Thomas <tt@thekey.com> wrote:Good morning, My team reports they are locked out of Uber Canada. Are there any issues with the account or payments? Please advise ASAP. -- Tim ThomasHead of Midwest & Canada Divisions | TheKeyMobile: 514.591.9387-- Chuck Terlesky B.A., CCPEGeneral ManagerCalgary, AlbertaCalgary: 403-301-3777TheKey.ca