--00000000000085bab705ef186892 Content-Type: text/plain; charset="UTF-8" Hi Team, I want to develop a client communication process to make it easier on all of us when client issues arise. We have many requests on a weekly basis from clients regarding various issues i.e creditcard, bookings, invoice request, account statements etc. These requests get sorted out based on when they arrive. Currently it is only myself handling all requests and changes. I would appreciate it if we can develop a process where we have a 24-48hour business day turnaround. We had clients in the past emailing on a weekend and getting frustrated with no response back. If we make clients aware that we will handle all inquiries within 24-48 business hours, it'll ease the miscommunication. I will discuss with Tim and get input on how we can strengthen any loose ends when it comes to policies and procedures/ system issues. Until we figure out a plan going forward, please when communicating with clients, let them know we are working on their request and will respond within 24-48 business hours. If there are any issues with this, please don't hesitate to reach out. Warm regards, -- *Ali Malik* Manager - Financial Operations --00000000000085bab705ef186892 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, I want to develop=C2=A0a clien= t communication process to make it easier on all of us when client issues a= rise. We have many requests on a weekly basis from= clients regarding various issues i.e creditcard, bookings, invoice request= , account statements etc. These requests=C2=A0get = sorted out based on when they arrive. Currently it is only myself handling = all requests and changes. I would appreciate it if we can develop a process= where we have a 24-48hour business day turnaround.=C2=A0 We had clients in the past emailing on a weekend=C2=A0and getting f= rustrated with no response back. If we make clients aware that we will hand= le all inquiries within 24-48 business hours, it'll=C2=A0ease the misco= mmunication. I will discuss with Tim and get input= on how we can strengthen=C2=A0any loose ends when it comes to policies and= procedures/ system issues. Until we figure out a = plan going forward, please when communicating with clients, let them know w= e are working on their request and will respond within 24-48 business hours= .=C2=A0 If there are any issues with this, please = don't=C2=A0hesitate to reach out. Warm regards= , -- Ali Malik Manager - F= inancial Operations=C2=A0 --00000000000085bab705ef186892--