----==_mimepart_655cec1824e16_2062afe6eacee0450269ef Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, =E2=80=8BThank you for bringing this to our attention c= losing ticket out on Billing's end being that your inquiry has been resol= ved. Thank you. Thanks,=C2=A0 Alexis Parrish = Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 Please note we are closed on Thursday 11/23/2023 & Frida= y 11/24/2023 in observance of the Thanksgiving Holiday On Mon, 20 Nov= at 4:12 PM , Billing wrote:=C2=A0 The note has been= removed in clearcare. On Mon, Nov 20, 2023 at 3:41=E2=80=AFPM wrote: Good afternoon, It appears that= this account has been brought current. @'Michelle Hudgins' please remove= the note on the clients file. Gerard From: eclark@thekey.com Sent: Monday, November 20, 2023 2:30 PM To: 'Cheryl Ca= rtwright' ; 'Michelle Hudgins' ; 'Taylor Cleland' ; 'Timothy Thomas' ; 'Gerard Draetta' Cc: 'TheKey Bi= lling' ; 'Laszlo Kovacs' S= ubject: RE: Fred Wicks Hi Cheryl Thanks for reaching out. I am = looping Gerard into this thread as he helped to add these notes to ClearC= are. Elizabeth=C2=A0Clark=C2=A0 Director, CI & Transformation Long = Term Care Insurance, Onboarding =C2=A0 TheKey From: Cheryl C= artwright Sent: Monday, November 20, 2023 11:11 = AM To: TheKey Billing ; Michelle Hudgins ; Elizabeth Clark ; Taylor Cleland ; Timothy Thomas Subject: Fred Wicks = Good Afternoon, We went to schedule a shift for our Toronto c= lient Fred Wicks and saw a note on his file "NOT TO STAFF AS THE ACCOUNT = IS PAST DUE AND TO CONTACT COLLECTIONS" Our office was never even= informed this account was past due or suspended and it made for an embar= rassing=C2=A0call to our client. Is the account actually overdue and can = we have a better process for canceling our clients because=C2=A0we don't = always see the note on file until after we get off the phone with them. I= also think it would have been helpful if we had been informed so one of = us could have reached out to see about payment.=C2=A0 We do need = to know if this has been settled and if not I will reach out.=C2=A0 = Thanks, Cheryl ----==_mimepart_655cec1824e16_2062afe6eacee0450269ef Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, =E2=80=8BThank you for bringing this to our attention cl= osing ticket out on Billing's end being that your inquiry has been resolv= ed. Thank you. Thanks,=C2=A0 Alexis Parrish Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 Please note we are closed on Thursday 11/23/2023 & Friday 11/24/= 2023 in observance of the Thanksgiving Holiday On M= on, 20 Nov at 4:12 PM , Billing <billing@the= key.com> wrote:=C2=A0 The note has been removed in cle= arcare. On Mon, Nov 20, 2023 at 3:41=E2=80=AFPM < gerard.draetta@thekey.com >= wrote: <d= iv cla