This is a multipart message in MIME format. ------=_NextPart_000_0401_01DABE1D.6CFE8700 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0402_01DABE1D.6CFE8700" ------=_NextPart_001_0402_01DABE1D.6CFE8700 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Lisa/Cynthia- Can you confirm please? =20 From: Timothy Thomas =20 Sent: Tuesday, June 11, 2024 11:05 AM To: Cynthia Lum Cc: Elizabeth Clark ; Joey Taylor = ; Lito Delapena ; = lisa.barker@thekey.com Subject: Re: Re: Unexpected charge? - [#821878] =20 Hi Lito, =20 I=E2=80=99m not seeing Schauber. The client from yesterday with the 650 = charge. Were they refunded as well? Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Tue, Jun 11, 2024 at 12:55=E2=80=AFPM Cynthia Lum > wrote: Hi All, =20 Refunds have been processed to the 4 clients affected. Receipts and the = batch number are attached. All accounts in Converge for Montreal and = Vancouver have been suspended so this does not happen again.=20 =20 =20 Cynthia Lum=20 Client Account Specialist=20 Please note my email has changed:=20 clum@thekey.com=20 408-669-5030 =09 TheKey.com=20 =20 =20 =20 On Tue, Jun 11, 2024 at 6:39=E2=80=AFAM > wrote: Cynthia, =20 Please pull together a list of clients with amounts that need to be = refunded today. Let=E2=80=99s confirm that all payments went through and = get the refund list completed by EOD. Schedule some time to discuss with = me if needed. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Lito Delapena >=20 Sent: Friday, June 7, 2024 9:11 AM To: Timothy Thomas > Cc: lisa.barker@thekey.com ; Cynthia Lum = >; Elizabeth Clark = >; Joey Taylor = > Subject: Re: Re: Unexpected charge? - [#821878] =20 Good Morning Tim, Thank you so much for providing the bank statement, @Lisa Barker = @Cynthia Lum = please review the attached and advise when we can expect the affected = clients to be refunded. Will have the HD/Collections Team assist in = making contact with the clients to advise the refunds. =20 Thank you, Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Fri, Jun 7, 2024 at 5:57=E2=80=AFAM Timothy Thomas > wrote: Here's the bank statement. Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Wed, Jun 5, 2024 at 6:03=E2=80=AFPM > wrote: I agree we would want a statement showing the funds received.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Lito Delapena >=20 Sent: Wednesday, June 5, 2024 4:23 PM To: Timothy Thomas > Cc: Cynthia Lum >; Elizabeth = Clark >; Joey Taylor = >; Lisa Barker = > Subject: Re: Re: Unexpected charge? - [#821878] =20 Yes please, We would ju