----==_mimepart_672260418a734_2233fa5227fa768127538a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Yes, we are able to change the routing for Intakes from MA= P to your 8x8 On-Call Manager, but I will need approval to make an Intake= routing change. =C2=A0Is this something you want to happen ASAP? Tha= nks,=C2=A0 Mark Warner = = On Wed, 30 Oct at 12:19 PM , Timothy Thomas wrote: = = ---------- Forwarded message --------- From: Timothy Thomas Date: Wed, Oct 30, 2024 at 11:00=E2=80=AFAM Subject: Canadian Call Ce= nter (Intake) To: Mark Warner = = Hi Mark, = Could we have after hours intake calls flow directly to the on-call mana= ger=C2=A0and skip the answering service? We had a mishap=C2=A0last night = and lost a fast start. = = Thanks, = = = -- = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_672260418a734_2233fa5227fa768127538a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Yes, we are able to change the routing for Intakes from = MAP to your 8x8 On-Call Manager, but I will need approval to make an Inta= ke routing change. =C2=A0Is this something you want to happen ASAP? = Thanks,=C2=A0 Mark Warner On Wed, 30 Oct at 12:19 PM , Timothy Thomas &= lt;tt@thekey.com> wrote: ---------- Forwarded message ------= --- From: Timothy Thom= as < tt@thekey.com > Date: Wed, Oct 30, 2024 at 1= 1:00=E2=80=AFAM Subject: Canadian Call Center (Intake) To: Mark War= ner < mark= .warner@thekey.com > Hi Mark, Could we have after hours intake calls flow directly to the on-call = manager=C2=A0and skip the answering service? We had a mishap=C2=A0last ni= ght and lost a fast start. Thanks, -- Tim Thomas Head of Midwest & Canada Divisions |=C2= =A0 The= Key Mobile: 514.5= 91.9387 = <span title=3D"fd_tkt_identifier" style=3D'font-size:0px; font-family:"fd= tktid"; min-height:0px; height:0px; opacity:0; max-height:0px; line-hei