----==_mimepart_665614a8be007_1ea3fcb3ff3afd06960532 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Afternoon, Thank you for reaching out to us regarding this matte= r. We apologize for not connecting with anyone. It seems that the PAD inf= ormation is incorrect/incomplete. There is no Institution name listed on = the PAD and the same number was entered for both the Transit Number and t= he Account Number. 291280 is listed under both. Please confirm the follow= ing: - Which bank/institution is this? I googled the number on the PA= D of 4772 on the PAD and it comes up as the Bank of China. I just want to= make sure we have the correct bank. - Please verify both the Transit= Number and the Account Number. As stated, 291280 is listed under both of= them. =E2=80=8BFor now, we will keep an eye out on the cheque paymen= t for last week's Invoice 774258 and will begin to process payments from = the PAD starting with this week's invoice. Thank you. Regards, = Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:0= 0AM-5:00PM EST Monday-Friday = = On Mon, 27 May at 2:11 PM , Kim McConnell = wrote: Good afternoon, = Client : Bill Luber = I was informed by the client's daughter Heidi that there was no amount w= ithdrawn from their account for services for the week of May 13 - May 19t= h.=C2=A0 The client has a PAD and the amount of $3,888 was invoiced but n= ot withdrawn from their=C2=A0account.=C2=A0 =C2=A0Since no payment was ta= ken the daughter asked her mother to send the amount by cheque to the add= ress on the invoice to make sure the payment would be made. = = = Can you please advise on how to proceed so that the client's account is = not debited twice. = = Thank you=C2=A0 = = Kind=C2=A0regards = = -- = Kim McConnell = Gestionnaire des soins /=C2=A0 = Client Success Manager = = kim.mcconnell@TheKey.com = 514-907-5065 = = TheKey.ca ----==_mimepart_665614a8be007_1ea3fcb3ff3afd06960532 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Afternoon, Thank you for reaching out to us regarding this matter. = We apologize for not connecting with anyone. It seems that the PAD inform= ation is incorrect/incomplete. There is no Institution name listed on the= PAD and the same number was entered for both the Transit Number and the = Account Number. 291280 is listed under both. Please confirm the following= : - Which bank/institution is this? I googled the number o= n the PAD of 4772 on the PAD and it comes up as the Bank of China. I just= want to make sure we have the correct bank. - Please verify both the Transit Number and the Account = Number. As stated, 291280 is listed under both of them. =E2=80=8BFor now, we will keep an eye out on the cheque = payment for last week's Invoice 774258 and will begin to process payments= from the PAD starting with this week's invoice. Thank you. Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST