--0000000000003154d405f1fea5f4 Content-Type: text/plain; charset="UTF-8" Goodmorning Shirley, Sorry for the inconvenience, are we taking out the full funds from the SFMC account? Our apologies for the miscommunication. I will go ahead and note this in our 3rd party system to only use the SFMC account going forward. Also we won't be able to return the payment back to the bank, but what we can do is offer a $15 credit on the next invoice for the insufficient funds. Would you be able to transfer these funds to the SFMC account from your end? Please let me know what works and we can get on a call to discuss further. thank you, On Wed, Jan 11, 2023 at 10:17 AM tsgross wrote: > Good morning Ali, > We have a problem. I discovered this morning that the payment for our > last invoice # 5387 for December 16 to December 31 came out of our personal > chequing account (# 100105099320) instead of the Self & Family Managed Care > account (# 110476604217). This has really messed up my accounting and the > bank charged us an extra $5 because there was insufficient funds in that > account to cover this payment. I had already transferred the money needed > for this payment to the SFMC account. > Can you put the $772.80 back into our personal account and take the > $772.80 out of the SFMC account? > Secondly, would you please remove from your records our personal account # > (100105099320) so that this mistake doesn't happen again? > Since I need to fill out semi-annual reports regarding the SFMC funds, it > is essential that the payments come out of the right account. > Thanks for your help in this matter. > Sincerely, > Shirley Gross > -- *Ali Malik* Manager - Financial Operations --0000000000003154d405f1fea5f4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Goodmorning Shirley, Sorry for the inco= nvenience, are we taking out the full funds from the SFMC account?=C2=A0 Our apologies for the miscommunication. I will go ah= ead and note this in our 3rd party system to only use the SFMC account goin= g forward. Also we won't=C2=A0be able to retur= n the payment back to the bank, but what we can do is offer a $15 credit on= the next invoice for the insufficient funds. Woul= d you be able to transfer these funds to the SFMC account from your end? Please let me know what works and we can get on a ca= ll to discuss further. thank you, On Wed, Jan= 11, 2023 at 10:17 AM tsgross < tsgr= oss@mymts.net > wrote: Good morning Ali, We have a pro= blem.=C2=A0 I discovered this morning that the payment for our last invoice= # 5387 for December 16 to December 31 came out of our personal chequing ac= count (# 100105099320) instead of the Self & Family Managed Care accoun= t (# 110476604217).=C2=A0 This has really messed up my accounting and the b= ank charged us an extra $5 because there was insufficient funds in that acc= ount to cover this payment.=C2=A0 I had already transferred the money neede= d for this payment to the SFMC ac