Hi Tim,
Here is the Dear Valued Client letter on letterhead for your next steps on
the Canada rebrand, client-facing.
Let me know of any questions, concerns.
Linked here
<https://docs.google.com/document/d/1Bq70vruHiTH68iYi3BoutP60UeCltO-c/edit>.
Best,
Julia
On Mon, Mar 6, 2023 at 6:43 AM Timothy Thomas <tt@thekey.com> wrote:
> Thanks Julia,
>
> Can we format this document on letterhead? We will send it as an
> attachment to our clients via email.
>
> On Thu, Mar 2, 2023 at 12:06 PM Julia Watthey <julia.watthey@thekey.com>
> wrote:
>
>> Hi Tim, Good Afternoon--
>> I recommend emailing the Dear Valued Client letter on Wednesday, March
>> 8th since we are offering a preview of the company rebrand set for the
>> 13th. This will give them time to read it and be made aware in advance of
>> the initiative kicking off broadly. It's best practice to notify clients
>> and stakeholders shortly before the wider industry announcement so that we
>> can take care of any internal and client issues that may arise before the
>> wider announcement.
>> How does this sound to you?
>> Best,
>> Julia
>>
>> On Thu, Mar 2, 2023 at 6:07 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Ok will do, is there a recommended date for distribution given the go
>>> live date of 3/13?
>>>
>>> On Wed, Mar 1, 2023 at 4:47 PM Julia Watthey <julia.watthey@thekey.com>
>>> wrote:
>>>
>>>> Hi Tim and Shameema,
>>>> An FYI and per the below, as follow-up, Ben Lewis is also not the
>>>> correct partner to serve as point on the Canada rebrand email send. Please
>>>> follow up locally with client success managers as I've tried to locate a
>>>> resource and have been unable to identify one.
>>>> Many thanks, keep me posted please.
>>>> All the best,
>>>> Julia
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Benjamin Lewis <benjamin.lewis@thekey.com>
>>>> Date: Wed, Mar 1, 2023 at 1:40 PM
>>>> Subject: Re: Mail Merge/Client Email Send--Canada Rebrand
>>>> To: Julia Watthey <julia.watthey@thekey.com>
>>>>
>>>>
>>>> Unfortunately, I don't have a lead on who can send. I have just
>>>> manually sent the few hundred emails during each exercise. I imagine
>>>> marketing with Alexa Graziani and Phil Chanda may have some leads on
>>>> vendors who have helped (or if they have mechanisms to do it internally).
>>>>
>>>> On Wed, Mar 1, 2023 at 1:30 PM Julia Watthey <julia.watthey@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Ben,
>>>>> I'm working with the Canada team on a request they have to send out
>>>>> client communications as part of their rebrand effort. Tim Thomas in the
>>>>> below mentions that you may have some guidance for us on who we can partner
>>>>> with -- please advise--thanks as always.
>>>>> Best,
>>>>> Julia
>>>>>
>>>>> ---------- Forwarded message ---------
>>>>> From: Timothy Thomas <tt@thekey.com>
>>>>> Date: Wed, Mar 1, 2023 at 1:08 PM
>>>>> Subject: Re: Mail Merge/Client Email Send--Canada Rebrand
>>>>> To: Julia Watthey <julia.watthey@thekey.com>
>>>>> Cc: Shameema Cadersaibe <shameema.cadersaibe@thekey.com>
>>>>>
>>>>>
>>>>> Ben Lewis has managed client communications in the past regarding
>>>>> price increases. Otherwise they've been sent on a local level by the client
>>>>> success managers.
>>>>>
>>>>> On Wed, Mar 1, 2023 at 3:39 PM Julia Watthey <julia.watthey@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hi Tim and Shameema,
>>>>>> Hope you are both doing well.
>>>>>> A heads up and FYI that I have not as of yet identified a partner to
>>>>>> send out the requested mail merge/client email about the Canada rebrand,
>>>>>> also linked here
>>>>>> <https://docs.google.com/document/d/1ai_JRJxMxMJjJDWoxQ9klvJpstSJopw85iSwYe78RRk/edit>
>>>>>> for reference. Curious to know who usually sends out mass emails to clients
>>>>>> for Canada?
>>>>>> Many thanks!
>>>>>> Julia
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>> Julia Natasha Watthey, MBA
>>>>>> Director, Corporate Communications
>>>>>> TheKey
>>>>>>
>>>>>> www.thekey.com
>>>>>> ---
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>> (514) 591-9387
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>