----==_mimepart_665f29d1848a0_1ee3f8cab94e7d4452733e5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi,,=C2=A0 We received your email and I will research and let you kno= w what this charge of $549.35 is for. Thanks, Cathy=C2=A0 Bill= ing Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Mond= ay-Friday = = On Mon, 3 Jun at 4:58 PM , Dominique Jacobs wrote: Hello Nadim, = I have forwarded=C2=A0your email to my manager and the Head of our Canad= ian Division. He has gotten the billing department involved=C2=A0and so t= hey should be getting back to us shortly. I have also copied billing on t= his email.=C2=A0 = = I am very sorry about this and thank you so much for your patience. = = Dominique=C2=A0 = = = = = = = Dominique Jacobs = Gestionnaire des soins/Infirmi=C3=A8re auxiliaire = Client Care Manager/Licensed Practical Nurse = = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = djacobs@TheKey.com | TheKey.ca = = = = = = = On Mon, Jun 3, 2024 at 1:50=E2=80=AFPM Nadim Abdo wrote: = = = = = Adding Dominique. Thanks.=C2=A0 = = = = = = From: Nadim Abdo = Sent: Sunday, June 2, 2024 15:59 = To: adminmtl@thekey.com = Subject: Unexpected charge? =C2=A0 = = = Hello =E2=80=93=C2=A0 = = = = = I received a notice from my credit card that I was charged yesterday 6/1 = for $549.35 US=C2=A0 or ~ $750 canadian dollars. = = = = = I'm not sure what this is for =E2=80=93 I had service with you in Montrea= l for my mom Yolande Abdo (Hamate)=C2=A0 that was billed to this credit c= ard, but she passed away last year. = = = = = I know my father Joseph Abdo is doing some research into if your company = would be able to provide him temporary care while he recovers from some s= urgeries soon, I would be happy to paying for this for him but those have= not happened yet so I'm not sure what the charges are for? = = = = = Would you mind looking into your records and confirming and if it is a ch= arge in error please reverse it. = = = = = I will look forward to your reply as if I don't hear back I will have to = contact the credit card company to tell them to reverse the charge. = = = = = Thank you. ----==_mimepart_665f29d1848a0_1ee3f8cab94e7d4452733e5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi,,=C2=A0 We received your email and I will research and let you k= now what this charge of $549.35 is for. Thanks, Cathy=C2=A0 Billing Help Desk billing@thekey.com 1-866-226-1702 8:00AM-5:00PM EST Monday-Friday On Mon, 3 Jun at 4:58 PM , Dominique Jacobs= <djacobs@homecareassistance.com> wrote: Hello Nadim, I have forwarded=C2=A0your email to my manager and the Head of our C= anadian Division. He has gotten the billing department involved=C2=A0and = so they should be getting back to us shortly. I have also copied billing = on this email.=C2=A0 I am very sorry about this and thank you so much for your patience. Dominique=C2=A0 <img alt=3D"TheKey" src=3D"https://lh6.googleusercontent.com/z22