Melissa / Tim,
Sorry for the late reply but we did get confirmation from Wellsky on Monday
that they have fixed all of the issues with the Canadian API that we have
reported to them over the last 4-5 weeks. So, you should not see this
particular error going forward. That said, a new one did pop up last week
that Tala has flagged to them and they have not provided an ETA on yet. So
far it has only affected one client so it appears to be very intermittent.
Please note that whenever an integration error does occur we do get a
Freshdesk ticket created automatically and my team works through those. If
we can not work around the API issue then we get help from the Clearcare
support team to manually either create or update/re-activate the client in
Clearcare.
Let me know if you have any questions or concerns.
Thanks,
Monica
On Thu, Aug 14, 2025 at 2:06 PM Renee Drobek <renee.drobek@thekey.com>
wrote:
> Hi Timothy & Melissa,
> I'm looping in Monica from the Data Team as she oversees the Integration
> side. She is connecting with her team to see where the error is stemming
> from and we will be working together if there is anything that requires
> joint resolution. I'll let Monica provide any updates her team has as they
> look into the issue.
>
> Thanks, Monica for your help!
>
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>
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>
> --
> *Renee Drobek*
>
> Director of Sales & Marketing Systems | TheKey
>
> <http://www.thekey.com>
>
>