When are we meeting today? We were to pick another time for our 1:1 calls,
as our morning meeting is now at 9 am MST. Let me know - or we can keep
this time today and pick something for next week.
On Mon, Apr 15, 2024 at 2:39 PM Timothy Thomas <tt@thekey.com> wrote:
> Awesome, look forward to chatting about this tomorrow.
>
> On Mon, Apr 15, 2024 at 1:55 PM Chuck Terlesky <cterlesky@thekey.com>
> wrote:
>
>> Hi Tim,
>>
>> Frax can start as early as next week, but we must fix all our Clearcares
>> to have matching caregiver and client match criteria first. This was set to
>> a default setting from when we started with HCA—I assume all Clearcars are
>> set to the default settings. We have started the process of fixing this and
>> updating all of the clients and caregivers.
>>
>> Let me know if you have any questions.
>> Chuck
>>
>> On Mon, Apr 15, 2024 at 9:38 AM Chuck Terlesky <cterlesky@thekey.com>
>> wrote:
>>
>>> We came to a stumbling block when seeing what Frax pulls for match
>>> criteria - when using a first come, first serve shift. Their examples are
>>> different than what we see on our Clearcare.
>>>
>>> More to come.
>>>
>>> On Mon, Apr 15, 2024 at 9:36 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Interesting. I wasn't aware you had done that much digging, Thanks
>>>> chuck, let me know how it goes.
>>>>
>>>> Thanks
>>>> Tim
>>>>
>>>> On Mon, Apr 15, 2024 at 11:32 AM Chuck Terlesky <cterlesky@thekey.com>
>>>> wrote:
>>>>
>>>>> Here is the issue - Canada's clearcare match criteria doesn't match
>>>>> what Frax is looking for. (The client and caregiver match criteria is not
>>>>> the same as the USA clearcare)We have a call with Clearcare today to get
>>>>> the match criteria updated for Calgary and Winnipeg. If this doesn't
>>>>> happen, then Frax won't work with the protocol they set up.
>>>>>
>>>>> Our call is at 10:30 am.
>>>>>
>>>>> Chuck
>>>>>
>>>>> On Mon, Apr 15, 2024 at 9:29 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> Have you had a chance to look over this? Would like to try the pilot
>>>>>> asap.
>>>>>>
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>>
>>>>>> On Wed, Mar 27, 2024 at 9:32 AM Chuck Terlesky <cterlesky@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Thanks, I'll take a look and Ill get back to you today.
>>>>>>>
>>>>>>> On Tue, Mar 26, 2024 at 1:47 PM Timothy Thomas <tt@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> These are the requirements to move to Frax after hours. Let me know
>>>>>>>> if you think your clear care is up to par.
>>>>>>>>
>>>>>>>> Tim Thomas
>>>>>>>> Head of Canada Division
>>>>>>>> *Please note my email has changed:*
>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>> (514) 591-9387
>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>>> ---------- Forwarded message ---------
>>>>>>>> From: Gabrielle Wolfe <gwolfe@thekey.com>
>>>>>>>> Date: Tue, Feb 27, 2024 at 5:27 PM
>>>>>>>> Subject: Canada & Call Center Support
>>>>>>>> To: Mark Warner <mark.warner@thekey.com>, Sharon Speirs <
>>>>>>>> sspeirs@thekey.com>, Timothy Thomas <tt@thekey.com>, Gabrielle
>>>>>>>> Wolfe <gwolfe@thekey.com>
>>>>>>>>
>>>>>>>>
>>>>>>>> Canada & Call Center Support
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please find the links, below, to the after hours scheduling guide
>>>>>>>> and the clear care clean up tip sheet. I also included a tip sheet for
>>>>>>>> utilizing 8x8 to get ring group calls.
>>>>>>>>
>>>>>>>> After Hours Scheduling Process Guide:
>>>>>>>> https://docs.google.com/document/d/1I96lm98XFBp1bsIR7AzlcFJQnJnBZBBq/edit
>>>>>>>>
>>>>>>>> ClearCare Clean-up Tip Sheet:
>>>>>>>> https://docs.google.com/document/d/1taTOGTstRD1Unit3UAX76bYpLty0g32Q/edit
>>>>>>>>
>>>>>>>> 8x8 tip sheet:
>>>>>>>> https://docs.google.com/document/d/1T8L1FvxKiIThmaGGyF8Jrs92fRTNIvFW/edit
>>>>>>>>
>>>>>>>> Join with Google Meet <https://meet.google.com/bjj-sghg-ajj?hs"4>
>>>>>>>>
>>>>>>>> Meeting link
>>>>>>>> meet.google.com/bjj-sghg-ajj
>>>>>>>> <https://meet.google.com/bjj-sghg-ajj?hs"4>
>>>>>>>> Join by phone(US) +1 515-726-3194 <+1-515-726-3194%3B395447671%23>
>>>>>>>> PIN: 395447671
>>>>>>>>
>>>>>>>> More phone numbers
>>>>>>>> <https://tel.meet/bjj-sghg-ajj?pin'28637370896&hs=0>
>>>>>>>> Canada & Call Center Support
>>>>>>>> Tuesday Feb 27, 2024 ⋅ 1:30pm – 2pm (Pacific Time - Los Angeles)
>>>>>>>> Guests
>>>>>>>> Gabrielle Wolfe <gwolfe@thekey.com> - organizer
>>>>>>>> Sharon Speirs <sspeirs@thekey.com>
>>>>>>>> Timothy Thomas <tt@thekey.com>
>>>>>>>> Mark Warner <mark.warner@thekey.com>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Chuck Terlesky B.A., CCPE
>>>>>>> General Manager
>>>>>>> Winnipeg and Calgary
>>>>>>>
>>>>>>> Calgary: 403-301-3777
>>>>>>> Winnipeg: 204-489-6000
>>>>>>>
>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> Chuck Terlesky B.A., CCPE
>>>>> General Manager
>>>>> Winnipeg and Calgary
>>>>>
>>>>> Calgary: 403-301-3777
>>>>> Winnipeg: 204-489-6000
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <tt@thekey.com>
>>>> (514) 591-9387
>>>> TheKey.ca <https://www.thekey.ca/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> Chuck Terlesky B.A., CCPE
>>> General Manager
>>> Winnipeg and Calgary
>>>
>>> Calgary: 403-301-3777
>>> Winnipeg: 204-489-6000
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>
>> --
>> Chuck Terlesky B.A., CCPE
>> General Manager
>> Winnipeg and Calgary
>>
>> Calgary: 403-301-3777
>> Winnipeg: 204-489-6000
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
Chuck Terlesky B.A., CCPE
General Manager
Winnipeg and Calgary
Calgary: 403-301-3777
Winnipeg: 204-489-6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]