URGENT - Miriam Milavsky

From
Shawntel Sousa <ssousa@thekey.com>
To
Chuck Terlesky <cterlesky@thekey.com>, TheKey Billing <billing@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Thu, 7 Mar 2024 10:54:16 -0700
Folder
INBOX
--00000000000030f0d9061315c483 Content-Type: text/plain; charset="UTF-8" Hi team, I am not sure who added tags to this clients profile - I only added E-Transfer but someone added PAD and Credit Card - they pay by e-transfer(credit card is on file as a just incase, this was requested by billing) but we have been charging them by credit card and they have been paying by e-transfer. We will need to credit them back all the credit card payments immediately. This client came from a referral of ours and they are extremely upset. Please ensure that the credit card is removed from the client payment profile. The E-transfers come from Dwayne Lashyn. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 --00000000000030f0d9061315c483 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi team, I am not sure who added tags to this clients profile - I only added E-Tr= ansfer but someone added PAD and Credit Card - they pay by e-transfer(credi= t card is on file as a just incase, this was requested by billing) but we h= ave been charging them by credit card and they have been paying by e-transf= er.=C2=A0 We will need t= o credit them back all the credit card payments immediately. This client ca= me from a referral of ours and they are extremely upset.=C2=A0 Please ensure that the credit card i= s removed from the client payment profile. The E-transfers come from Dwayne Lashyn.=C2=A0 Warm regards, Shawn= tel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204= ) 489-6000 Mobile number: (403) 305-6588 --00000000000030f0d9061315c483--

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