--000000000000650be505f8c5555a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We need some help with translating the new language for the CCA for Montreal. Steve mentioned that you have someone who can help. Can you help us out with that? Here is the language: Standard Rate Sheet (Applies in All Other Markets; No Volume Discount) Standard Rate Complex Care Rate Hourly Care $_____/hour + $_____/hour premium over Standard Rate Live-In Care $_____/day + $_____/day premium over Standard Rate STANDARD RATE The Standard Rate applies unless Client=E2=80=99s needs require the Complex= Rate. COMPLEX CARE RATE A Complex Care Rate applies to Clients with special needs or requests, including but not limited to (1) Clients requiring full-body transfers, end-of-life care, delegated care, couples care, client behavioral issues, including those related to dementia and other diseases impacting mood/behavior; advanced medication requests, and other complex situations; (2) Clients requiring shifts below six (6) hours and/or only shifts on weekends/nights; (3) locations requiring extensive driving/travel; and (4) other circumstances as determined by Company. HOLIDAY AND OVERTIME RATES Company will charge one and one-half times (1.5x) the Billing Rate for Services provided on holidays. Client can decline holiday service by notifying Company at least seventy-two (72) hours in advance. Observed holidays are: >. Company charges 1.5x the Billing Rate for overtime hours Client receives Services in accordance with Company=E2=80=99s overtime policy. Katie Buell, CSPO Digital Product Manager 415-385-1721 TheKey.com [image: TheKey] On Fri, Apr 7, 2023 at 10:02=E2=80=AFAM Timothy Thomas wrot= e: > Yes all good. Thanks Steve. We will proceed. > > On Fri, Apr 7, 2023 at 11:48 AM Angie Markwell > wrote: > >> Let=E2=80=99s move ahead Katie and Erica please. Tim assume you agree. >> >> Sent from Angie's iPhone >> >> On Apr 7, 2023, at 11:44 AM, Steve Koyanagi wrote= : >> >> =EF=BB=BF >> >> Hi Team, >> >> Since these are purely business related terms I don't see a >> legal/regulatory reason why we need to modify the language in Canada. >> >> However, Tim if there are significant business distinctions requiring >> modified language then happy to discuss any needed revisions. >> >> Thanks, all. >> >> >> On Fri, Apr 7, 2023 at 8:23=E2=80=AFAM Angie Markwell >> wrote: >> >>> Tim we want to follow same US plan and documents unless Steve you feel >>> we have to add extra for Canada - want least amount of work/changes as >>> possible please. >>> >>> Sent from Angie's iPhone >>> >>> On Apr 7, 2023, at 6:54 AM, Timothy Thomas wrote: >>> >>> =EF=BB=BF >>> Hi Steve, >>> >>> I wanted to verify that the current canadian CCAs support the new >>> pricing strategy of market and complex rates. Should we include languag= e of >>> what constitutes complex care and the expected increase? >>> >>> Thanks >>> Tim >>> >>> On Thu, Apr 6, 2023 at 11:51 PM Steve