--00000000000065040e062ccaa231 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the information. Happy to jump on a call. I'm available until 4:30pm EST today otherwise we can put some time on the calendar tomorrow to discuss further? thank you, Kathryn On Tue, Jan 28, 2025 at 4:01=E2=80=AFPM Timothy Thomas wrot= e: > Hi Kathryn, > > Shyanne has had several performance issues in the past. I'm sure Chuck > will have more to share. > > Let's grab a quick call and discuss next steps. > Thanks > > On Tue, Jan 28, 2025 at 3:57=E2=80=AFPM Dennis Fancy = wrote: > >> Hi Kathryn, >> >> I have not been in touch with her about this issue as it just came to ou= r >> attention. However, there was another issue this morning that I have spo= ken >> with her about. >> >> We wanted to put this on your radar as there have been some performance >> issues as of late. >> >> I can certainly discuss this latest matter with her and let you know the >> outcome. >> >> Sincerely, >> >> Dennis Fancy, BSP >> General Manager >> (204) 489-6000 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Tue, Jan 28, 2025 at 2:52=E2=80=AFPM Kathryn Nester >> wrote: >> >>> Hi Dennis, >>> >>> Have you spoken to Shyanne regarding this? Also, is this a new concern >>> with her or something that's happened often in the past? >>> >>> Thank you, >>> Kathryn >>> >>> On Tue, Jan 28, 2025 at 3:49=E2=80=AFPM Dennis Fancy wrote: >>> >>>> Hi Kathryn, >>>> >>>> We had an issue with a gentleman who inquired for services this >>>> weekend. He was told that he would be receiving a follow-up email but = this >>>> did not happen. Furthermore, there was no mention of this inquiry duri= ng >>>> the Monday handoff. Fortunately, he did call back today and we were ab= le to >>>> book the assessment for tomorrow. He mentioned Shyanne by name and was >>>> curious as to why no information was provided as she had promised. >>>> >>>> If you require any specifics, please let me know. Thank you for your >>>> help with this matter. >>>> >>>> Sincerely, >>>> >>>> Dennis Fancy, BSP >>>> General Manager >>>> (204) 489-6000 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> >>> Kathryn Nester >>> >>> HR Generalist >>> >>> ___________________ >>> >>> >>> 647-932-5787 >>> >>> >>> I am in the Eastern Time Zone and am sending this email at a time that >>> suits my work schedule; please do not feel obligated to reply outside o= f >>> your working hours. >>> >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> --=20 Kathryn Nester HR Generalist ___________________ 647-932-5787 I am in the Eastern Time Zone and am sending this email at a time that suits my work schedule; please do not feel obligated to reply outside of your working hours. TheKey.ca [image: TheKey] --00000000000065040e062ccaa231 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the information. Happy to jump on a call. I&= #39;m available=C2=A0until 4