RE: Updates

Tim,



We can request a SOC 1 and SOC 2 from VP which should speak to security. I
can reach out to Matilda directly and ask what she needs specifically for a
safety and security analysis if you don’t happen to know what she’s looking
for. Let me know.



Thanks,



*From:* eclark@thekey.com <eclark@thekey.com>
*Sent:* Monday, May 6, 2024 8:12 AM
*To:* 'Timothy Thomas' <tt@thekey.com>; 'Frank Liu' <fliu@thekey.com>;
'Laszlo Kovacs' <laszlo.kovacs@thekey.com>
*Cc:* 'Cheryl Cartwright' <ccartwright@thekey.com>
*Subject:* RE: Updates



Hello Tim-



I know that I didn’t do an assessment personally but there are a variety of
PCI Compliance and security components we require, that they meet, looping
in Laszlo and Frank to see if they can help articulate those for me.



I can loop in Versapay staff if needed too, depending on the outcome here.



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Friday, May 3, 2024 9:31 AM
*To:* Elizabeth Clark <eclark@thekey.com>
*Cc:* Cheryl Cartwright <ccartwright@thekey.com>
*Subject:* Fwd: Updates



Hi Liz



Was there ever a safety assessment performed on versapay for privacy and
security? Our new contract in Ontario is requesting it in order to forego
the need for fax.



Thanks.

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>





---------- Forwarded message ---------
From: *Matilda Kress* <makress@regionofwaterloo.ca>
Date: Fri, May 3, 2024 at 12:23 PM
Subject: RE: Updates
To: Timothy Thomas <tt@thekey.com>
CC: Cheryl Cartwright <ccartwright@thekey.com>



Hi

Are you able to share the assessment you did for privacy and security for
Versapay?

I want to send it through to our privacy team to ensure we can use it. That
way it eliminates the need to fax.

Thank you for the help

Matilda



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* Monday, April 22, 2024 12:10 PM
*To:* Matilda Kress <makress@regionofwaterloo.ca>
*Cc:* Jo Wilson <JoAWilson@regionofwaterloo.ca>; Cheryl Cartwright <
ccartwright@thekey.com>
*Subject:* Re: Updates



*CAUTION! EXTERNAL SENDER*
Were you expecting this email? TAKE A CLOSER LOOK. Is the sender legitimate?
DO NOT click links or open attachments unless you are 100% sure that the
email is safe.

Hi Matilda,



We're not actively servicing them, but other government entities that we
work with have managed to work with Versapay.



In the meantime, we're working with our billing team to see how we can
accommodate you with a monthly statement. Stay tuned for more details.



On Mon, Apr 22, 2024 at 10:49 AM Matilda Kress <makress@regionofwaterloo.ca>
wrote:

Good Morning

Tim do you use this system when you bill Home and Community Care Support
Services?





*From:* Jo Wilson <JoAWilson@regionofwaterloo.ca>
*Sent:* April 22, 2024 10:29 AM
*To:* 'Timothy Thomas' <tt@thekey.com>; Matilda Kress <
makress@regionofwaterloo.ca>
*Cc:* Cheryl Cartwright <ccartwright@thekey.com>
*Subject:* RE: Updates



Hi Tim,



I have cc’ed Matilda into this thread as I am unsure. Matilda, are you
familiar with this billing portal?



Thanks,



*Jo Wilson*,
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>BScPSY(Hons),
GradCertSocImp

My pronouns are: she/her

Coordinator, Homemaking Services Program

Seniors' Services

Community Services, Region of Waterloo
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

247 Franklin Street North
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Kitchener Ontario, N2A 1Y5
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Ph: 519-893-8494 x6342, TTY: 519-575-4608

Cell: 519-504-5762

Fax: 519-896-5410



*joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*

we serve, we engage, we inspire



[image: Description: Description: Description: Twitter icon]
<https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
Description: Description: Description: Facebook icon]
<https://www.facebook.com/RegionWaterloo>[image: Description: Description:
Description: LinkedIn icon]
<https://www.linkedin.com/company/region-of-waterloo>



Confidentiality Notice:  This email correspondence (including any
attachments) may contain information which is confidential and/or exempt
from disclosure under applicable law, and is intended only for the use of
the designated recipient(s) listed above.  Any unauthorized use or
disclosure is strictly prohibited.  If you are not the intended recipient,
or have otherwise received this message by mistake, please notify the
sender by replying via email, and destroy all copies of this original
correspondence (including any attachments).  Thank you for your cooperation.



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* April 22, 2024 9:58 AM
*To:* Jo Wilson <JoAWilson@regionofwaterloo.ca>
*Cc:* Cheryl Cartwright <ccartwright@thekey.com>
*Subject:* Re: Updates



*CAUTION! EXTERNAL SENDER*
Were you expecting this email? TAKE A CLOSER LOOK. Is the sender legitimate?
DO NOT click links or open attachments unless you are 100% sure that the
email is safe.

Thank you for clarifying.



We do have a billing portal that you can access to secure pull the
invoices. It's called Versapay. Would this suffice?



On Mon, Apr 22, 2024 at 9:45 AM Jo Wilson <JoAWilson@regionofwaterloo.ca>
wrote:

Hi Tim,



I hope you had a restful weekend.



Unfortunately we are unable to receive any personal client information via
email so it would have to be sent via fax.



Thanks,



*Jo Wilson*,
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>BScPSY(Hons),
GradCertSocImp

My pronouns are: she/her

Coordinator, Homemaking Services Program

Seniors' Services

Community Services, Region of Waterloo
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

247 Franklin Street North
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Kitchener Ontario, N2A 1Y5
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Ph: 519-893-8494 x6342, TTY: 519-575-4608

Cell: 519-504-5762

Fax: 519-896-5410



*joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*

we serve, we engage, we inspire



[image: Description: Description: Description: Twitter icon]
<https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
Description: Description: Description: Facebook icon]
<https://www.facebook.com/RegionWaterloo>[image: Description: Description:
Description: LinkedIn icon]
<https://www.linkedin.com/company/region-of-waterloo>



Confidentiality Notice:  This email correspondence (including any
attachments) may contain information which is confidential and/or exempt
from disclosure under applicable law, and is intended only for the use of
the designated recipient(s) listed above.  Any unauthorized use or
disclosure is strictly prohibited.  If you are not the intended recipient,
or have otherwise received this message by mistake, please notify the
sender by replying via email, and destroy all copies of this original
correspondence (including any attachments).  Thank you for your cooperation.



*From:* Timothy Thomas <tt@thekey.com>
*Sent:* April 22, 2024 9:42 AM
*To:* Jo Wilson <JoAWilson@regionofwaterloo.ca>
*Cc:* Cheryl Cartwright <ccartwright@thekey.com>
*Subject:* Re: Updates



*CAUTION! EXTERNAL SENDER*
Were you expecting this email? TAKE A CLOSER LOOK. Is the sender legitimate?
DO NOT click links or open attachments unless you are 100% sure that the
email is safe.

Thank you Jo. I will review this with Cheryl.



As for the invoicing. If our system does not support secure email for
sending invoices, will a regular email suffice? Or do we have to use the
alternative methods at that point?



On Fri, Apr 19, 2024 at 1:40 PM Jo Wilson <JoAWilson@regionofwaterloo.ca>
wrote:

Please find the amended cheat sheet attached.



Thanks,



*Jo Wilson*, BScPSY(Hons), GradCertSocImp

My pronouns are: she/her

Coordinator, Homemaking Services Program

Seniors' Services

Community Services, Region of Waterloo
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

247 Franklin Street North
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Kitchener Ontario, N2A 1Y5
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Ph: 519-893-8494 x6342, TTY: 519-575-4608

Cell: 519-504-5762

Fax: 519-896-5410



*joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*

we serve, we engage, we inspire



[image: Description: Description: Description: Twitter icon]
<https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
Description: Description: Description: Facebook icon]
<https://www.facebook.com/RegionWaterloo>[image: Description: Description:
Description: LinkedIn icon]
<https://www.linkedin.com/company/region-of-waterloo>



Confidentiality Notice:  This email correspondence (including any
attachments) may contain information which is confidential and/or exempt
from disclosure under applicable law, and is intended only for the use of
the designated recipient(s) listed above.  Any unauthorized use or
disclosure is strictly prohibited.  If you are not the intended recipient,
or have otherwise received this message by mistake, please notify the
sender by replying via email, and destroy all copies of this original
correspondence (including any attachments).  Thank you for your cooperation.



*From:* Jo Wilson
*Sent:* April 19, 2024 1:29 PM
*To:* 'Cheryl Cartwright' <ccartwright@thekey.com>
*Cc:* Timothy Thomas <tt@thekey.com>
*Subject:* RE: Updates



Good Afternoon,



Apologies, I accidentally put my work cell number as the fax number in the
attached document.



Invoicing is monthly. All prescribed billing information must be submitted
accurately by the 7th of the month following service provision for
reimbursement. Billing information should be sent via secure file transfer,
faxed to: *519-896-5410*, or mailed to:

HSSP Coordinator

Sunnyside Seniors’ Services, Region of Waterloo
<https://www.google.com/maps/search/Region+of+Waterloo%0D%0A+%0D%0A+247+Franklin+St.+N.%0D%0A+%0D%0A+Kitchener,+ON+N2A+1Y5?entry=gmail&source=g>

247 Franklin St. N.
<https://www.google.com/maps/search/Region+of+Waterloo%0D%0A+%0D%0A+247+Franklin+St.+N.%0D%0A+%0D%0A+Kitchener,+ON+N2A+1Y5?entry=gmail&source=g>

Kitchener, ON N2A 1Y5
<https://www.google.com/maps/search/Region+of+Waterloo%0D%0A+%0D%0A+247+Franklin+St.+N.%0D%0A+%0D%0A+Kitchener,+ON+N2A+1Y5?entry=gmail&source=g>




If you have any further concerns or questions please forward these to
sunnysidesenap@regionofwaterloo.ca



Thanks,





Thanks,



*Jo Wilson*, BScPSY(Hons), GradCertSocImp

My pronouns are: she/her

Coordinator, Homemaking Services Program

Seniors' Services

Community Services, Region of Waterloo
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

247 Franklin Street North
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Kitchener Ontario, N2A 1Y5
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Ph: 519-893-8494 x6342, TTY: 519-575-4608

Cell: 519-504-5762

Fax: 519-896-5410



*joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*

we serve, we engage, we inspire



[image: Description: Description: Description: Twitter icon]
<https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
Description: Description: Description: Facebook icon]
<https://www.facebook.com/RegionWaterloo>[image: Description: Description:
Description: LinkedIn icon]
<https://www.linkedin.com/company/region-of-waterloo>



Confidentiality Notice:  This email correspondence (including any
attachments) may contain information which is confidential and/or exempt
from disclosure under applicable law, and is intended only for the use of
the designated recipient(s) listed above.  Any unauthorized use or
disclosure is strictly prohibited.  If you are not the intended recipient,
or have otherwise received this message by mistake, please notify the
sender by replying via email, and destroy all copies of this original
correspondence (including any attachments).  Thank you for your cooperation.



*From:* Jo Wilson
*Sent:* April 10, 2024 4:51 PM
*To:* Cheryl Cartwright <ccartwright@thekey.com>
*Subject:* Updates



Hi Cheryl and Tim,



It was great to connect with you all today.



I just wanted to follow up with you in regards to some of the things we
talked about. Please find the expectations cheat sheet attached, and the
memo regarding Ad Hoc client file transfers. I have forwarded the query
about clients requesting private hours to management to advise. In regards
to billing, the preferred payment option is EFT which is usually within 30
days. Did Sourav set up a billing account with you?



Thanks,



*Jo Wilson*, BScPSY(Hons), GradCertSocImp

My pronouns are: she/her

Coordinator, Homemaking Services Program

Seniors' Services

Community Services, Region of Waterloo
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

247 Franklin Street North
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Kitchener Ontario, N2A 1Y5
<https://www.google.com/maps/search/Region+of+Waterloo+%0D%0A+247+Franklin+Street+North%0D%0A+%0D%0A+Kitchener+Ontario,+N2A+1Y5?entry=gmail&source=g>

Ph: 519-893-8494 x6342, TTY: 519-575-4608

Cell: 519-504-5762

Fax: 519-896-5410



*joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*

we serve, we engage, we inspire



[image: Description: Description: Description: Twitter icon]
<https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
Description: Description: Description: Facebook icon]
<https://www.facebook.com/RegionWaterloo>[image: Description: Description:
Description: LinkedIn icon]
<https://www.linkedin.com/company/region-of-waterloo>



Confidentiality Notice:  This email correspondence (including any
attachments) may contain information which is confidential and/or exempt
from disclosure under applicable law, and is intended only for the use of
the designated recipient(s) listed above.  Any unauthorized use or
disclosure is strictly prohibited.  If you are not the intended recipient,
or have otherwise received this message by mistake, please notify the
sender by replying via email, and destroy all copies of this original
correspondence (including any attachments).  Thank you for your cooperation.






-- 

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>






-- 

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>






-- 

*Tim Thomas*

Head of Canada Division

*Please note my email has changed:*

tt@TheKey.com <tt@thekey.com>

(514) 591-9387

*TheKey.ca <https://www.thekey.ca/>*

[image: Image removed by sender. TheKey] <https://www.thekey.com/>