----==_mimepart_59af9311e3991_89983fee5f2cb98c173390 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## We may need a little more information to answer your ticket (167156). Ple= ase see the instructions below and reply to this email with the requested= information. Thanks. ---------------------------------------------- Armani R., Sep 5, 23:17 PDT Hello, Thank you for your response. Glad to know the timthom2@gmail.com worked w= hen logged in. I'll ask my account managers for the MileIQ Teams account = to switch the license from tt@homecareassistance.com to timthom2@gmail.co= m, plus merge any drives on the old account, as soon as I get verificatio= n from you of ownership of the timthom2@gmail.com email address. I've CCe= d it on this email to make it easy for you to respond. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 3, 19:58 PDT Furthermore I've just logged out and created a new account under the user= name timthom2@gmail.com and the app is functioning normally. It's an issu= e with the tt@homecareassistance.com account. = Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca ---------------------------------------------- Timothy Thomas, Sep 3, 16:20 PDT That's not the case. I manage all aspects of the company IT. There's no V= PN. Also I'm at home now and he app still doesn't function. = Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca ---------------------------------------------- Armani R., Sep 1, 14:25 PDT Hello, Thank you for your response. From your app history and if you've already = attempted to uninstall/reinstall MileIQ with the same effect, and if anot= her person in your org is having the same issue, what this leads me to be= lieve is that a company-installed VPN that is blocking MileIQ from workin= g. Can you double check if a VPN installed on your device by going to the= iPhone Settings app \> General \> VPN. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 1, 13:55 PDT I've tried from both cell connections and wifi with no luck. I manage the= account for Janik, she's away until Tuesday so the best I can do is get = her to write on Tuesday. ---------------------------------------------- Armani R., Sep 1, 13:38 PDT Hello, Just following up with you regarding the issues you are having with MileI= Q. Have you sent us confirmation of your janikfauteux@gmail.com email? (b= y writing to premiersupport@mileiq.com from that email address?) Also, ou= r engineering team asked if we have confirmed that this is no