--00000000000038459d060f14bd4b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Already did. 230 call scheduled today On Tue, Jan 16, 2024 at 12:57=E2=80=AFPM Timothy Thomas wro= te: > I just realize that she didn't copy you. Please reach out to Carol > > ---------- Forwarded message --------- > From: Carol Pawluk > Date: Mon, Jan 15, 2024 at 6:06=E2=80=AFPM > Subject: Re: Month end billing - [#628661] > To: Lito Delapena > Cc: , , > > > Actually my husband experienced a fall which left him bruised and hurting= =E2=80=94 > luckily no broken bones. > > Your Accounting Department=E2=80=99s response to our request raises many = concerns > for Jim and I. > Again I am very disappointed in The Key=E2=80=99s desire to make all thin= gs > uniform for clients who have so many unique and individual needs. > > Brian -I have many questions for you. > > Could you contact me ASAP > > Thanks > Carol > Sent from my iPhone > > On Jan 15, 2024, at 3:46=E2=80=AFPM, Lito Delapena w= rote: > > =EF=BB=BF > Hi Carol, > > Hope you had a wonderful weekend, after further review of the update to > the SFMC billing schedule with leadership and keep the Bi weekly billing = as > is has been made. This change has been made across our portfolio in order > to standardize our processes and to promote uniformity across all SFMC > clients. We apologize as this will be new to what you were originally > accustomed to but we will provide another copy of the new billing schedul= e > that you can utilize for your own personal accounting. > > Please let us know if you have any additional questions or concerns. > > > Thanks, > > Lito Delapena > Help Desk Manager > Billing@thekey.com > 866-226-1702 > > On Mon, 15 Jan at 10:18 AM , 'Jim' James Henderson (Winnipeg) cpawluk@shaw.ca> wrote: > Hi Lito > > Have you made a decision about letting my husband and I be billed monthly= . > > Please confirm > > Thanks > Carol > Sent from my iPhone > > 628661:611100 > > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --00000000000038459d060f14bd4b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Already did. 230 call scheduled today = On Tue= , Jan 16, 2024 at 12:57=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: I just realize that she didn'= t copy you. Please reach out to Carol ---------- Forwarded message --------- From: Carol Pawluk < cpawluk@shaw.ca > Date: Mon, Jan 15, 2024 at 6:06=E2=80= =AFPM Subject: Re: Month end billing - [#628661] To: Lito Delapena &l= t; billing@thekey.co= m > Cc: < tt= @thekey.com >, < cterlesky@thekey.com >, < kristy.poyner@thekey.com > Actually my husband experienced a fall which left h= im bruised and hurting=E2=80=94 luckily no broken bones.=C2=A0 Your