Hi Timothy, We just heard back from Wellsky on how to possibly resolve this issue. I also sent the same steps to your team members who reported this error to us. Wellsky suggested to have your CGs Clear Cache and storage from the WellSky Personal Care App if they still get the same error message today. Here are the steps on how to do it: Android 1.Settings>Apps 2.Find "WSPC" in the app List. Select it 3.Select Storage 4.Select "Clear App Data" 5.Select "Clear Cache" 6. Restart Phone. iPhone 1.Go to Settings 2.Tap General 3.Tap iPhone Storage 4.Scroll down to find WSPC 5.Tap WSPC 6.Tap Delete App 7.Restart your phone 8.Once restarted, re-download WellSky Personal Care From the App Store. Please let us know if this works or if you still have any questions/ concerns about the app. Thanks, Camille Jervoso
On
Thu, 19 Dec at 12:28 PM
, Camille Jervoso <clearcaresupport@homecareassistance.com> wrote:
Hi Timothy, I have an existing ticket with Anna regarding this issue. I had to gather more information from her so we can provide better assistance. Once we confirmed that this is still an ongoing issue with the caregivers we submitted a ticket to Wellsky right away so they can investigate what's causing this issue. As of the moment, we do not have any updates and still waiting for their response. Please see below screenshot of my conversation with Anna yesterday:
Thank you for your patience while we work on this one and we'll definitely update you once we know more.
Thanks,
On
Thu, 19 Dec at 11:38 AM
, Timothy Thomas <tt@thekey.com> wrote:
Thanks Audra. I’ve connected with Mike in IT.
On Thu, Dec 19, 2024 at 10:57 AM Audra Williams <audraw@thekey.com> wrote:
I'm sorry about that, Tim! I am looping in @David Wilson as I have not seen any communication and pinged him as well.
Best,
On Thu, Dec 19, 2024 at 5:32 AM Timothy Thomas <tt@thekey.com> wrote:
Good morning,
The Canadian team has submitted several tickets regarding an extended app outage in Canada and we have not heard back.
Caregivers are unable to clock in / out since Tuesday evening.
Please provide us with an update.
Thank you.
Tim Thomas Head of Midwest & Canada Divisions | TheKey
Mobile: 514.591.9387
Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com