Fwd: Concerns from today

FYI. See below email on another client in a different community that our
caregivers were unable to provide correct behavioural intervention.

---------- Forwarded message ---------
From: Larry Couse <larry.couse@gmail.com>
Date: Fri, Dec 23, 2022 at 4:41 PM
Subject: Re: Concerns from today
To: Julie Cayen <jules.cayen@gmail.com>
Cc: Poulami Shah <poulami.shah@thekey.com>, <amanda.ilines@thekey.com>


She didn't seem be able to handle Carol's aggression very well at all. She
indicated that in the morning Carol was fighting with other residents. She
should be insuring that those fights don't get a chance to start.

There was also an hourly behaviour tracking page there that had been filled
out for the last two days but had nothing on it for today. I believe it was
requested by the doctor.

Larry

On Fri., Dec. 23, 2022, 4:21 p.m. Julie Cayen, <jules.cayen@gmail.com>
wrote:

> Hi Pauli,
>
> I just wanted to provide some feedback on the PSW that is with my mom
> today. My dad was up visiting for a couple hours this afternoon, and my mom
> was quite agitated, but she didn’t seem to know what to do and just kept
> jumping back and saying “no” when my mom got upset. He also told me that
> she spent a good amount of time on her phone watching videos. I know when
> we met Amanda onsite yesterday she said that they are not allowed to use
> their phones while providing care. We are paying a large amount of money to
> have this one on one care provided and hearing this is pretty
> disappointing. I know that the same PSW will be with her for the next days
> and I want to ensure that is getting the she care she requires. If can
> pleas look into this and get to me ASAP, I would greatly appreciate it.
>
> Thank you,
> Julie
>
> Sent from my iPhone
>
> On Dec 23, 2022, at 10:53 AM, Poulami Shah <poulami.shah@thekey.com>
> wrote:
>
> 
> Hi Julie,
>
> Thanks for reaching out.
>
> I have added Larry to our family portal and all the invoices would be
> emailed to him. He has opted for direct debit, so it will be debited from
> his account every monday, we invoice weekly.
> Please feel free to reach out to me if you need any additional
> information, I would be happy to help!
> Wish you and your family Merry Christmas and Happy Holidays!
>
> *Best regards*
> *Pauli Shah*
> *Client Success Manager*
> *Home Care Assistance *
> *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region*
> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 289-412-1441
> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>
>
> *Champions of Aging Well*
>
> *www.**H**o
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>
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>
> On Fri, Dec 23, 2022 at 9:55 AM Julie Cayen <jules.cayen@gmail.com> wrote:
>
>> Hi Poulami,
>>
>> Can we please have the invoices sent to my dad directly?  His email is
>> above, as I have copied him in on this email.
>>
>> Also does the invoice below need to be paid or will it be automatically
>> withdrawn from his account?
>>
>> Thank you!
>> Julie
>>
>> Sent from my iPhone
>>
>> Begin forwarded message:
>>
>> *From:* Sam Naffaa <
>> torontohca+39dbd7af1f164837b5f0af1dc5ba0878+0A@clearcaremail.ca>
>> *Date:* December 22, 2022 at 7:28:11 AM EST
>> *To:* jules.cayen@gmail.com
>> *Subject:* *New Invoice from Home Care Assistance*
>> *Reply-To:*
>> torontohca+39dbd7af1f164837b5f0af1dc5ba0878+0A@clearcaremail.ca
>>
>> 
>>
>> Greetings,
>>
>> Please find attached your invoice for billing period
>> 12/12/2022-12/18/2022.
>> If you have any questions, you can reach me at
>> hcao.accounting@homecareassistance.com 416-488-8777.
>>
>> Thank you,
>> Sam Naffaa
>>
>>
>> ---
>>
>> Home Care Assistance
>> 70 Richmond St East, #100, Toronto, ON M5C 1N8
>>
>> unsubscribe
>> <https://torontohca.clearcareonline.ca/activity/unsubscribe/glMLzoPSJBfu/>
>>
>>

-- 
Amanda Ilines
Home Care Liaison
*Please note my email has changed:*
amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
(437) 217-5861
TheKey.com <https://www.thekey.com/>
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