Re: Rogers Cell Account Consolidation (Case #243942874)

So there's no way to suspend the lines before they are disconnected?

On Wed, Jan 10, 2024 at 12:50 PM Rogers Business Support <
rogers.businesssupport@rci.rogers.com> wrote:

> Hey John,
>
>
> We can set the cancellations to go in effect for February 1st. That way
> if there are any discrepancies that are caught before that time, we can
> undo the cancellation request.
>
>
> If there are any other questions or inquires, please do not hesitate to
> reach out to us.
>
> *If you are sending a response after 7 days, please do not reply using
> this email chain. We ask that you create a new email so that this request
> can be assigned.*
>
>
> Thank you for choosing Rogers, we do appreciate your business. Have a
> wonderful day!
>
> Kind Regards,
>
> *Andre S*
> *Business Customer Service Consultant*
> 8200 Dixie Road, Brampton, ON, L6T 0C1
> *e* rogers.businesssupport@rci.rogers.com
> *t* 1.877.274.3375
>
>
>
>
>
>
> --------------- Original Message ---------------
> *From:* John Andrew Hawkins [jhawkins@thekey.com]
> *Sent:* 10/01/2024 12:43 PM
> *To:* rogers.businesssupport@rci.rogers.com
> *Cc:* tt@thekey.com; it@thekey.com
> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>
> Thank you for the additional information. We would like to cancel the
> following lines. Is it possible to suspend the lines for two weeks before
> the full cancellation is processed? We want to allow time in between the
> suspensions and disconnects to ensure we don't cancel a line in error.
>
> Account Number Name Monthly Service Fee # of Months Remaining Early
> Cancellation Fee Action Needed
> 934376013 437-215-3981 ABRAHAM AANCHERIL $75.00 N/A N/A Cancel
> 934376013 437-216-2865 ALLISON BRENNAN $75.00 N/A N/A Cancel
> 934376013 437-217-5861 AMANDA ILINES $75.00 N/A N/A Cancel
> 934376013 437-217-0034 ANGIE KUNNATH $75.00 N/A N/A Cancel
> 934376013 437-216-3067 BETH SPARROW $75.00 N/A N/A Cancel
> 934376013 647-588-6518 GEETANJALI PANDEY $75.00 21 $531.86 Cancel
> 934376013 437-216-6422 GOPALA PULIJALA $75.00 N/A N/A Cancel
> 934376013 437-217-5940 MATT VIJAYAN $75.00 N/A N/A Cancel
> 934376013 437-217-2931 MEERA LADANI $75.00 N/A N/A Cancel
> 934376013 289-952-1842 NAVDEEP GILL $75.00 N/A N/A Cancel
> 934376013 438-226-8757 ROGER CHALUT $75.00 22 $562.63 Cancel
> 934376013 437-882-6039 USER 10 $75.00 19 $404.79 Cancel
> 934376013 437-881-2393 USER 7 $75.00 N/A N/A Cancel
> 934376013 437-882-0579 USER 8 $75.00 19 $404.79 Cancel
> 934376013 437-882-3922 USER 9 $75.00 19 $404.79 Cancel
> 785976853 514-726-7647 TIMOTHY THOMAS $60.00 N/A N/A Cancel
> 875718157 437 213-4345 EVE DESMARAIS $90.00 N/A $0.00 Cancel
> 875718157 604-318-1930 JAY BRADLEY $90.00 4 $409.50 Cancel
> 872545868 416-918-7704 SJD CARE SERVICES INC. $0.00 N/A N/A Cancel
> 872545868 416 419-4295 GEOFF MCCALLUM $45.00 7 $367.52 Cancel
> 872545868 647 406-9253 HOME CARE $45.00 3 $98.26 Cancel
> 872545868 437 881-6665 HOME CARE $45.00 3 $98.26 Cancel
> 872545868 647 406-8719 HOME CARE $45.00 3 $98.26 Cancel
> 872545868 647 406-6194 HOME CARE $45.00 3 $98.26 Cancel
> 872545868 647 406-8591 HOME CARE $45.00 3 $98.26 Cancel
> 872545868 647 406-7040 HOME CARE $45.00 3 $98.26 Cancel
>
> On Mon, Jan 8, 2024 at 1:56?PM Rogers Business Support <
> rogers.businesssupport@rci.rogers.com> wrote:
>
>> Hello John,
>>
>>
>> This information was already sent out to you via email attachment.
>>
>>
>> *Account* *Number* *Name* *Monthly Service Fee*
>> 875718157 236 558-2376 VANJA BEZDROB $90.00
>> 875718157 236 888-3038 CLAUDIA VASQUEZ $94.00
>> 875718157 236 888-4879 SHARON SPEIRS $94.00
>> 875718157 437 213-4345 EVE DESMARAIS $90.00
>> 875718157 437-882-8483 TAYLOR CLELAND $84.00
>> 875718157 604 369-4668 CATHY GERTH $90.00
>> 875718157 604 652-1558 ROBIN BEHL $84.00
>> 875718157 604 762-0940 OROFRESH ENTERPRISES INC Cancelled
>> 875718157 604-318-1930 JAY BRADLEY $90.00
>> 875718157 604-762-1802 OROFRESH ENTERPRISES INC Cancelled
>> 875718157 778 288-3528 DORIS LOU $58.00
>> 875718157 778 987-7644 OROFRESH ENTERPRISES INC Cancelled
>> 872545868 416-918-7704 SJD CARE SERVICES INC. $0.00
>> 872545868 416 419-4295 GEOFF MCCALLUM $45.00
>> 872545868 647 406-9271 Desiree Aranjo $45.00
>> 872545868 647 406-9253 HOME CARE $45.00
>> 872545868 437 881-6665 HOME CARE $45.00
>> 872545868 647 406-8719 HOME CARE $45.00
>> 872545868 647 406-6194 HOME CARE $45.00
>> 872545868 437 216-8974 HOME CARE ASSISTANCE $165.00
>> 872545868 647 406-8591 HOME CARE $45.00
>> 872545868 647 406-7040 HOME CARE $45.00
>> 872545868 431 887-1785 HOME CARE $45.00
>> 872545868 647 406-7702 HOME CARE $45.00
>> If there are any other questions or inquires, please do not hesitate to
>> reach out to us.
>>
>>
>> *If you are sending a response after 7 days, please do not reply using
>> this email chain. We ask that you create a new email so that this request
>> can be assigned.*
>>
>>
>> Thank you for choosing Rogers, we do appreciate your business. Have a
>> wonderful day!
>>
>> Kind Regards,
>>
>> *Andre S*
>> *Business Customer Service Consultant*
>> 8200 Dixie Road, Brampton, ON, L6T 0C1
>> *e* rogers.businesssupport@rci.rogers.com
>> *t* 1.877.274.3375
>>
>>
>>
>>
>>
>>
>> --------------- Original Message ---------------
>> *From:* John Andrew Hawkins [jhawkins@thekey.com]
>> *Sent:* 08/01/2024 9:47 AM
>> *To:* rogers.businesssupport@rci.rogers.com
>> *Cc:* tt@thekey.com; it@thekey.com
>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>
>> Thank you for the information. I am still compiling some data on the
>> lines. Can you provide the monthly service costs for the following lines?
>>
>> Account Number Name Monthly Service Fee
>> 875718157   236 558-2376 VANJA BEZDROB Unknown
>> 875718157 236 888-3038 CLAUDIA VASQUEZ Unknown
>> 875718157 236 888-4879 SHARON SPEIRS Unknown
>> 875718157 437 213-4345 EVE DESMARAIS Unknown
>> 875718157 437-882-8483 TAYLOR CLELAND Unknown
>> 875718157 604 369-4668 CATHY GERTH Unknown
>> 875718157 604 652-1558 ROBIN BEHL Unknown
>> 875718157 604 762-0940 OROFRESH ENTERPRISES INC Unknown
>> 875718157 604-318-1930 JAY BRADLEY Unknown
>> 875718157 604-762-1802 OROFRESH ENTERPRISES INC Unknown
>> 875718157 778 288-3528 DORIS LOU Unknown
>> 875718157 778 987-7644 OROFRESH ENTERPRISES INC Unknown
>> 872545868 416-918-7704 SJD CARE SERVICES INC. Unknown
>> 872545868 416 419-4295 GEOFF MCCALLUM Unknown
>> 872545868 647 406-9271 Desiree Aranjo Unknown
>> 872545868 647 406-9253 HOME CARE Unknown
>> 872545868 437 881-6665 HOME CARE Unknown
>> 872545868 647 406-8719 HOME CARE Unknown
>> 872545868 647 406-6194 HOME CARE Unknown
>> 872545868 437 216-8974 HOME CARE ASSISTANCE Unknown
>> 872545868 647 406-8591 HOME CARE Unknown
>> 872545868 647 406-7040 HOME CARE Unknown
>> 872545868 431 887-1785 HOME CARE Unknown
>> 872545868 647 406-7702 HOME CARE Unknown
>>
>> On Fri, Jan 5, 2024 at 2:46?PM Rogers Business Support <
>> rogers.businesssupport@rci.rogers.com> wrote:
>>
>>> Hey John,
>>>
>>>
>>> Thank you, here is the last accounts information. What would you like to
>>> do from this point. Would you like to start cancelling the lines you asked?
>>>
>>>
>>> If there are any other questions or inquires, please do not hesitate to
>>> reach out to us.
>>>
>>>
>>> *If you are sending a response after 7 days, please do not reply using
>>> this email chain. We ask that you create a new email so that this request
>>> can be assigned.*
>>>
>>>
>>> Thank you for choosing Rogers, we do appreciate your business. Have a
>>> wonderful day!
>>>
>>> Kind Regards,
>>>
>>> *Andre S*
>>> *Business Customer Service Consultant*
>>> 8200 Dixie Road, Brampton, ON, L6T 0C1
>>> *e* rogers.businesssupport@rci.rogers.com
>>> *t* 1.877.274.3375
>>>
>>>
>>>
>>>
>>>
>>>
>>> --------------- Original Message ---------------
>>> *From:* Timothy Thomas [tt@thekey.com]
>>> *Sent:* 05/01/2024 9:47 AM
>>> *To:* jhawkins@thekey.com
>>> *Cc:* it@thekey.com; rogers.businesssupport@rci.rogers.com
>>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>>
>>> Yes of course. I approve John Hawkins as an account administrator.
>>>
>>> Thanks!
>>>
>>> On Fri, Jan 5, 2024 at 9:45?AM John Andrew Hawkins <jhawkins@thekey.com>
>>> wrote:
>>>
>>>> Before we cancel anything Tim, can you approve adding me on as an
>>>> authorized user on the account?
>>>>
>>>> On Fri, Jan 5, 2024 at 9:35?AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> I approve the cancellations.
>>>>>
>>>>> On Fri, Jan 5, 2024 at 9:33?AM John Andrew Hawkins <
>>>>> jhawkins@thekey.com> wrote:
>>>>>
>>>>>> Tim Thomas or Gabriel La who would be on the account are on this
>>>>>> email chain.
>>>>>>
>>>>>> On Wed, Jan 3, 2024 at 3:54?PM Rogers Business Support <
>>>>>> rogers.businesssupport@rci.rogers.com> wrote:
>>>>>>
>>>>>>> Hey John,
>>>>>>>
>>>>>>>
>>>>>>> There are 4 different account number you have listed in the table
>>>>>>> you sent. Of the four your name isn’t listed on the account number
>>>>>>> 785976853. Please check the attached sheets and let us know if that will
>>>>>>> suffice. Please also CC one of the account holders for account number
>>>>>>> 785976853 into this email chain. We can provide the information for that
>>>>>>> account when we have the authorized contact available.
>>>>>>>
>>>>>>>
>>>>>>> If there are any other questions or inquires, please do not hesitate
>>>>>>> to reach out to us.
>>>>>>>
>>>>>>>
>>>>>>> *If you are sending a response after 7 days, please do not reply
>>>>>>> using this email chain. We ask that you create a new email so that this
>>>>>>> request can be assigned.*
>>>>>>>
>>>>>>>
>>>>>>> Thank you for choosing Rogers, we do appreciate your business. Have
>>>>>>> a wonderful day!
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Andre S*
>>>>>>> *Business Customer Service Consultant*
>>>>>>> 8200 Dixie Road, Brampton, ON, L6T 0C1
>>>>>>> *e* rogers.businesssupport@rci.rogers.com
>>>>>>> *t* 1.877.274.3375
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --------------- Original Message ---------------
>>>>>>> *From:* John Andrew Hawkins [jhawkins@thekey.com]
>>>>>>> *Sent:* 03/01/2024 2:27 PM
>>>>>>> *To:* sheba.zaidi@rci.rogers.com
>>>>>>> *Cc:* tt@thekey.com; rogers.smbsupport@rci.rogers.com; it@thekey.com
>>>>>>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>>>>>>
>>>>>>> Before any lines are disconnected we need to verify and ETFs.
>>>>>>>
>>>>>>> On Wed, Jan 3, 2024 at 2:22?PM Sheba Zaidi <
>>>>>>> Sheba.Zaidi@rci.rogers.com> wrote:
>>>>>>>
>>>>>>>> Hello SMB Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly assist and deactivate the lines shaded in Yellow, as they
>>>>>>>> belong to small business account.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Sheba Zaidi (*pronouns*: she/her)
>>>>>>>>
>>>>>>>> *Business Customer Service*
>>>>>>>>
>>>>>>>> Rogers Business
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *TEL: 1-877-274-3375*
>>>>>>>>
>>>>>>>> Email- rogers.businesssupport@rci.rogers.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* John Andrew Hawkins <jhawkins@thekey.com>
>>>>>>>> *Sent:* January 3, 2024 2:11 PM
>>>>>>>> *To:* Rogers Business Support <
>>>>>>>> Rogers.BusinessSupport@rci.rogers.com>
>>>>>>>> *Cc:* tt@thekey.com; it@thekey.com; Sheba Zaidi <
>>>>>>>> Sheba.Zaidi@rci.rogers.com>
>>>>>>>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Greetings Andre,
>>>>>>>>
>>>>>>>> We are ultimately looking to consolidate our four accounts into
>>>>>>>> 934376013. Below are the following lines. We have the lines that we want to
>>>>>>>> cancel listed and all of the ones that aren't will need to be consolidated.
>>>>>>>> Can you plug in the Monthly Service Fee, Equipment Charges, and ETFs for
>>>>>>>> all of the lines that we need to cancel? And are we able to consolidate the
>>>>>>>> lines without having to pay ETFs as we aren't cancelling the lines?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Account*
>>>>>>>>
>>>>>>>> *Number*
>>>>>>>>
>>>>>>>> *Name*
>>>>>>>>
>>>>>>>> *Monthly Service Fee*
>>>>>>>>
>>>>>>>> *Equipment Charges*
>>>>>>>>
>>>>>>>> *ETF*
>>>>>>>>
>>>>>>>> *Action Needed*
>>>>>>>>
>>>>>>>> 934376013
>>>>>>>>
>>>>>>>> 437-215-3981
>>>>>>>>
>>>>>>>> ABRAHAM AANCHERIL
>>>>>>>>
>>>>>>>> $75.00
>>>>>>>>
>>>>>>>>
>>>>>>>> Cancel
>>>>>>>>
>>>>>>>> 934376013
>>>>>>>>
>>>>>>>> 437-216-2865
>>>>>>>>
>>>>>>>> ALLISON BRENNAN
>>>>>>>>
>>>>>>>> $75.00
>>>>>>>>
>>>>>>>>
>>>>>>>> Cancel
>>>>>>>>
>>>>>>>> 934376013
>>>>>>>>
>>>>>>>> 437-217-5861
>>>>>>>>
>>>>>>>> AMANDA ILINES
>>>>>>>>
>>>>>>>> $75.00
>>>>>>>>
>>>>>>>>
>>>>>>>> Cancel
>>>>>>>>
>>>>>>>> 934376013
>>>>>>>>
>>>>>>>> 437-217-0034
>>>>>>>>
>>>>>>>> ANGIE KUNNATH
>>>>>>>>
>>>>>>>> $75.00
>>>>>>>>
>>>>>>>>
>>>>>>>> Cancel
>>>>>>>>
>>>>>>>> 934376013
>>>>>>>>
>>>>>>>> 437-216-3067
>>>>>>>>
>>>>>>>> BETH SPARROW
>>>>>>>>
>>>>>>>