Success Stories

From
Cheryl Cartwright <ccartwright@thekey.com>
To
Audra Williams <audraw@thekey.com>, Timothy Thomas <tt@thekey.com>, julia.watthey@thekey.com
Date
hu, 30 Mar 2023 22
Folder
INBOX
--0000000000008b52e205f82832be Content-Type: multipart/alternative; boundary="0000000000008b52e005f82832bd" --0000000000008b52e005f82832bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I chose two so you can decide which you want to use. Montreal: =E2=80=9CMr. Demers is a long time client, very sweet and a little flirtati= ous. @Steph Demers I showed him you=E2=80=99re beautiful office photo and he sai= d, in French of course, she is beautiful! What a team you guys are lol lol =F0=9F= =A4=A3 He then tried to convince me that you are his cousin since you share the same last name. Thinks it=E2=80=99s hilarious that when he calls the office ever= yone thinks they should transfer to you immediately. He spoke about his daughter (committed suicide at 55, 2+ years ago) his wife that died 2 years ago. Is all alone in beautiful home and is so grateful for the team we have put in place. Looking to increase care to live-in in the coming weeks.=E2=80=9D Picture attached. Toronto: We have been caring for June McBrien for over a year. It was a bit of a rough start with some caregivers falling asleep in their overnight shifts, some changeover due to the clients heavy smoking and generally learning how to care for her as she was resistant. In the first few months we worked diligently to get the right care team in place. It took time to rebuild the trust lost from the sleeping and a few no shows due to miscommunication when the app failed. We had cameras installed, suggested a baby monitor and put in a check in process to ensure our staff were arriving on time for their late night start. Her primary caregiver Mary worked hard to earn June=E2=80=99s trust and she= has flourished under her care. She is able to bath June and dress her each morning, tasks unheard of before Mary. We have continued to care for June and work with the family who most recently told us we such a huge part of June=E2=80=99s care team and a trus= ted partner for life. Hope this helps. Cheryl --=20 *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --0000000000008b52e005f82832bd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I chose two so you can decide which you want to use. = Montreal: =E2= =80=9CMr. Demers is a long time client, very sweet and a little flirtatious= . @Steph Demers I showed him you=E2=80=99re beautiful office photo and he s= aid, in French of course, she is beautiful! What a team you guys are lol lo= l =F0=9F=A4=A3 =C2=A0He then tried to convince me that you are his cousin s= ince you share the same last name. Thinks it=E2=80=99s hilarious that when = he calls the office everyone thinks they should transfer to you immediately= . He spoke about his daughter (committed suicide at 55, 2+ ye

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