Hi Cathy, I wanted to follow up to see if you have had a chance to review this yet? Thank you!
On
Wed, 6 Mar at 8:34 AM
, Marc Atkinson <billing@thekey.com> wrote:
Hi Cathy,
Please see below regarding former client Lillian Jillings. I sent Gail Dowler the 2023 billing account yesterday statement yesterday, and she wants clarification on the charges under the Lillian Jillings P#567231 account. Can you please explain why this client had two different Clearcare profiles? Did the client pay the invoices under the P#567231 account or were those perhaps paid by a facility?
Thank you!
Lillian Jillings - https://hcavancouver.clearcareonline.ca/clients/1000000000028673/
Lillian Jillings P#567231 - https://hcavancouver.clearcareonline.ca/clients/1000000000031219/
On
Tue, 5 Mar at 9:49 PM
, Gail Dowler <gaildowler@shaw.ca> wrote:
Hello Marc,
Thank you for your prompt reply to my request and providing the 2023 billing statement for my mother Lillian Jillings.
Could you please explain the payments listed on page 2; confirming also that they are for my mother.
Thanks so much,
Gail Dowler
On Mar 5, 2024, at 7:06 AM, Marc Atkinson <billing@thekey.com> wrote:
Hi Gail,
As requested, please find the attached 2023 billing account statement for Lillian Jillings' care service with us. Please let us know if you need any further assistance or documentation. We are all very sorry to hear that she passed away.
Thank you.
Regards,
Marc Atkinson
Billing Help Desk
866-226-1702
billing@thekey.com
8:00AM-5:00PM EST Monday-Friday
On Mon, 4 Mar at 12:09 PM , Gail Dowler <gaildowler@shaw.ca> wrote: Good morning,
My mother Lillian Jillings (DOB - Feb. 15, 1920) was a client of HCA. She passed away on March 21, 2023.
Could you please provide a statement for Income Tax (2023) purposes for her expenses from January 1, 2023 to March 18, 2023.
Our accountant is in need of this information as soon as possible.
If you need any additional information from me please don’t hesitate to contact me.
Thank you,
Gail Dowler
(Daughter of Lillian Jillings)
cell: 604.355.0185
<Lillian Jillings - 2023 Account Statement.pdf>