--000000000000492c7105f75c0d07 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your help! On Fri, Mar 17, 2023 at 5:44 AM HR Service Center Support wrote: > Hello Timothy Thomas , > > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/36562 > __________________________________________________________ > > Chantani - RBC has been updated to remove your ex-spouse and change your > coverage status to "single". The earliest effective date allowed by RBC f= or > this change was March 3rd. Let us know if we may be of further assistance= . > __________________________________________________________ > Thank you for the opportunity to serve you today! > Let us know we did - Click here to complete a 3 question survey > > > On Thu, 16 Mar 1:27 PM , Chandani wrote: > Great, thank you so much! > > On Thu, Mar 16, 2023 at 8:00=E2=80=AFAM HR Service Center Support HRServiceCenter@thekey.com> wrote: > >> Hello Timothy Thomas , >> >> You can follow the progress of your inquiry by clicking this link: >> https://thekey.freshservice.com/helpdesk/tickets/36562 >> __________________________________________________________ >> Chandani - Upon further discussion with RBC, we have been informed that >> we can drop your spouse's coverage on a prospective basis since you have >> been legally separated and your divorce is pending final approval. The >> change in coverage will be entered into the RBC system with an effective >> date of 3/1/23. >> >> Your patience and understanding as we sorted through this situation were >> greatly appreciated! >> __________________________________________________________ >> Thank you for the opportunity to serve you today! >> Let us know we did - Click here to complete a 3 question survey >> >> >> On Wed, 15 Mar 12:36 PM , Chandani wrote: >> Thank you kindly. >> >> On Wed, Mar 15, 2023 at 8:53=E2=80=AFAM HR Service Center Support > HRServiceCenter@thekey.com> wrote: >> >>> Hello Timothy Thomas , >>> >>> You can follow the progress of your inquiry by clicking this link: >>> https://thekey.freshservice.com/helpdesk/tickets/36562 >>> __________________________________________________________ >>> >>> Chandani - Just a note that I've posed some additional inquiries to RBC >>> to ensure there is no option for you to drop coverage prior to the divo= rce >>> being finalized. I'll follow up as soon as I hear back. >>> __________________________________________________________ >>> Thank you for the opportunity to serve you today! >>> Let us know we did - Click here to complete a 3 question survey >>> >>> >>> [#INC-36562]:424188:fs >>> >> >> >> -- >> >> >> >> *Kind Regards, Chandani Patel * >> *Caregiver Ambassador/ Human Resources* >> of Calgary, Alberta & Winnipeg, Manitoba >> *________________________* >> >> *Calgary Office: * >> *403-301-3777**Winnipeg Office: **204-489-6000* >> *Direct Number:* *403-333-0999* >> [image: TheKey] >>