--000000000000306f4805f2175ea6 Content-Type: multipart/alternative; boundary="000000000000306f4605f2175ea5" --000000000000306f4605f2175ea5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Andr=C3=A9anne I apologize that this has happened and we will ensure it does not happen again. All caregivers have been spoken to and a very detailed message has been sent to them with the instructions. If there is anything else, please do not hesitate to contact me. Thank you, Dominique Dominique Jacobs *Client Care Manager / Licensed Practical Nurse * Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca On Thu, Jan 12, 2023 at 1:47 PM Joey Taylor wrote: > This needs to be addressed > > ---------- Forwarded message --------- > From: > Date: Thu, Jan 12, 2023 at 1:44 PM > Subject: Follow up 24/7 in Longueuil (M. Andr=C3=A9 Gagn=C3=A9) > To: Lorena Ybarra , Joey Taylor joey.taylor@homecareassistance.com>, Stephanie Demers sdemers@homecareassistance.com> > Cc: Timothy Thomas , > > > Hi, > > > > We received a call from the social worker of the CLSC for the services > that we have in place for M. Andr=C3=A9 Gagn=C3=A9. The staff of the resi= dence where > he live did observe certain things that does not work with one PAB (day > shift). They were not able to give a name in particular. Please inform th= e > PABs in place for the services of M. Andr=C3=A9 Gagn=C3=A9 of the followi= ng > rules/things that need to change: > > > > -the PABs are not allowed to wear flip-flops or sandals when they are > working > > -the PABs need to wear a uniform. So no civil clothing. > > -the family and staff of the residence did observe that two incontinence > panties are put at the same times. Even if M. Gagn=C3=A9 is urinating oft= en it > will be preferable to put only one and do more changes. > > -the PABs need to stay with M. Andr=C3=A9 Gagn=C3=A9 when he is at the di= ning room > for his meals. > > -one PABs in particular often leave for 1hours and half for a lunch break= , > that the residence=E2=80=99s staff need to cover. > > > > We will do a follow up with the social worker to be assured that any of > those situation does not happen anymore. > > > > Thank you so much > > > > Andr=C3=A9anne > > > > > > > -- > *Joey Taylor* > *Regional Care Solutions Manager/Directeur r=C3=A9gional des solutions de= soins* > Home Care Assistance/Soins =C3=A0 domicile > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > Westmount, QC, H3Z1R7 > HomeCareAssistanceMontreal.ca > > Read Our Testimonials > > We Are Hiring! > > > Champions of Longevity > --000000000000306f4605f2175ea5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Andr=C3=A9anne I apologize that t= his=C2=A0has happened and we will ensure it does not happen again. All care= givers have been spoken to and a very detailed=C2=A0message has been sent t= o them with the instructions. If ther