--0000000000007d56fc05f49866ad Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon all, *Client Tarantino: *I just received a call from Franca Tarantino saying that she had requested a receipt for tax purposes and never received it. *Client Sarfi (Harrison): *Robert Sarfi had requested a tax receipt as well and the same Excel Spreadsheet was sent to him that was sent to the 24hr client Hirsch. Can Cheryl or Ali let me know if a new one was sent to him in an appropriate format? The Excel Spreadsheets (or Google sheets) do not have the company logo on them, they are simply just sheets with amounts, dates and total. I do not think we should be asking them to go back and look at all invoices that they have received throughout the year or to take screenshots of an e-signature to send to their accountant. I do not think this is professional, please let me know if I am wrong. *Client Rochon:* He does not want to pay PAD. He is confused and unfortunately this is an ongoing process of following up for the amount. Tim, if you like we can either stop services or continue to call him weekly. I do not think collections lie with the Care Managers, this is a billing issue or perhaps something Cheryl that you can reach out to them about again? He dropped a check today and will continue to do so going forward but they may require follow up. It puts Client Success Managers in a difficult position if we are asked to =E2=80=9Ccollect=E2=80=9D/ follow u= p on payments. Thanks so much, Dom Dominique Jacobs *Client Care Manager/Licensed Practical Nurse* *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* Tel: 514.907.5065 | Fax: 514.221.4265 djacobs@homecareassistance.com | Homecareassistancemontreal.ca --0000000000007d56fc05f49866ad Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon all, Client Tara= ntino: I just received a call from Franca Tarantino saying that she had= requested a receipt for tax purposes and never received it.=C2=A0 Client Sarfi (Harrison):=C2=A0 Robert Sarfi had requeste= d a tax receipt as well and the same Excel Spreadsheet was sent to him that= was sent to the 24hr client Hirsch.=C2=A0 Can Cher= yl or Ali let me know if a new one was sen= t to him in an appropriate format? The Excel Spreadsheets (or Google sheets= ) do not have the company logo on them, they are simply just sheets with am= ounts, dates and total. I do not think we should be asking them to go back = and look at all invoices that they have received throughout the year or to = take screenshots of an e-signature to send to their accountant. I do not th= ink this is professional, please let me know if I am wrong.=C2=A0 <p dir=3D"ltr" style=3D"line-height= :1.38;margin-top:0pt;