Thank you, Phil! I was just taking a look at this as well. Last go around I
just requested the Halifax pool get updated so thank you for the
clarification that this request was for TheKey.ca.
Mark, I believe the name of the company the Halifax numbers need to get
moved to is "Canada - TheKey.ca" (Phil, let me know if you see something
different).
Thanks all,
On Fri, Jan 19, 2024 at 12:36 PM Phil Chanda <phil.chanda@thekey.com> wrote:
> Hi everyone,
>
> I took a look and the reason that Halifax is not masking on
> https://thekey.ca/locations/canada/halifax is that IT (Mark) needs to
> move it under "TheKey Canada" as a company.
>
> Mark, once you move it, I can test it out again.
>
> Thanks,
> Phil
>
> On Fri, Jan 19, 2024 at 3:30 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Hi Phil,
>>
>> I see the Halifax page was never updated with the new local number. Could
>> we add this to the queue?
>>
>> Thanks!
>> Tim
>>
>> On Thu, Dec 14, 2023 at 4:04 PM Alexa Graziani <agraziani@thekey.com>
>> wrote:
>>
>>> Awesome, thank you so much!
>>>
>>> On Thu, Dec 14, 2023 at 12:59 PM Mark Warner <itsupport@thekey.com>
>>> wrote:
>>>
>>>> Hi Alexa,
>>>> Website Pool numbers have been updated.
>>>>
>>>> 902-200-6421
>>>> 902-200-4681
>>>> 902-903-6648
>>>> 902-200-6453
>>>> 902-905-6706
>>>> 902-903-0639
>>>> 902-710-0173
>>>> 902-706-8398
>>>>
>>>> Thanks,
>>>> Mark Warner
>>>>
>>>>
>>>> On Thu, 14 Dec at 11:36 AM , Alexa Graziani <agraziani@thekey.com>
>>>> wrote:
>>>> Thank you!
>>>>
>>>> On Thu, Dec 14, 2023 at 7:40 AM Mark Warner <itsupport@thekey.com>
>>>> wrote:
>>>>
>>>>> Hi Alexa,
>>>>> I submitted a ticket with CallRail as something like this, from what I
>>>>> understand, needs to be done on the backend by CallRail techs. I will keep
>>>>> you updated as we move forward with this request.
>>>>>
>>>>> Thanks,
>>>>> Mark Warner
>>>>>
>>>>>
>>>>> On Wed, 13 Dec at 1:42 PM , Alexa Graziani <agraziani@thekey.com>
>>>>> wrote:
>>>>> Hi Mark,
>>>>>
>>>>> We're hoping you can update the masking phone numbers for the Canada
>>>>> - Halifax Nova Scotia
>>>>> <https://app.callrail.com/settings/a/644045259/routing/calls-and-texts/numbers/552682875/number-assignments?company_ide4679815> website
>>>>> pool.
>>>>>
>>>>> Tim would like to use a 902 or 782 area code instead of 514. Is it
>>>>> possible to replace the existing ones with new ones?
>>>>>
>>>>> Sincerely,
>>>>>
>>>>> --
>>>>> Alexa Graziani
>>>>> Senior Marketing Manager - Consumer Growth
>>>>> * Please note my email has changed: *
>>>>> agraziani@thekey.com
>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Alexa Graziani
>>>> Senior Marketing Manager - Consumer Growth
>>>> * Please note my email has changed: *
>>>> agraziani@thekey.com
>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>> 590482:611100
>>>>
>>>
>>>
>>> --
>>> Alexa Graziani
>>> Senior Marketing Manager - Consumer Growth
>>> * Please note my email has changed: *
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>
Alexa Graziani
Senior Marketing Manager - Consumer Growth
* Please note my email has changed: *
agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>