--00000000000042bd7f060b4f64aa Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable If you are planning to sunset etransfer then some form of communication should be sent out well in advance. These clients have chosen to use etransfer for many reasons, mostly they want to control the payments and they don't want to have anyone have access to their bank accounts. With proper communication and time to adjust to the new way of payments, this can be overcome. On Wed, Nov 29, 2023 at 11:53=E2=80=AFAM Cheryl Cartwright wrote: > Hi Lito, > > A few of the Toronto ones we can get PAD's for but others are paid by > Veterans Affairs or by credit card and will not change over to PAD for > various reasons. But we will work on the ones here we can and get you som= e > PAD's. > > Cheryl > > On Wed, Nov 29, 2023 at 11:02=E2=80=AFAM Chuck Terlesky > wrote: > >> Hi Lito, >> >> For Calgary, the highlighted clients pay by e-transfer as they do not >> want to use PAD for their accounts. The one WCB highlighted is the >> Workman's Compensation Board - they are government pay and they don't >> require any payment information. Hilary Dickerson is being discussed rig= ht >> now with Michelle Hudgins to switch payments or continue with cheque . >> >> I hope this helps. >> >> Chuck >> >> On Tue, Nov 28, 2023 at 3:59=E2=80=AFPM Lito Delapena >> wrote: >> >>> Looping in Chuck as he was not included on my original email >>> >>> Thank you, >>> >>> Lito Delapena >>> Help Desk Manager >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Tue, Nov 28, 2023 at 2:56=E2=80=AFPM Lito Delapena >>> wrote: >>> >>>> HI Timothy and Cheryl, >>>> >>>> Attached is a spreadsheet for Toronto and Calgary PAD Clients who we >>>> have audited for usable PAD information which is currently loaded into >>>> Clear Care. I have highlighted the clients across both locations who >>>> currently do not have a PAD form loaded into CC and we will not be abl= e to >>>> load the clients payment information when the time comes. >>>> >>>> Please advise how you would like to proceed with the highlighted >>>> clients and if you can assist with collecting the PAD information so w= e can >>>> load it into the Versapay portal when ready. >>>> >>>> Please let me know if you have any questions or concerns >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> Help Desk Manager >>>> * Please note my email has changed: * >>>> lito.delapena@thekey.com >>>> >>>> 619-722-8561 Ext. 190013 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >> >> -- >> Chuck Terlesky B.A., CCPE >> General Manager/Regional Caregiver Ambassador for Canada >> >> 403-301-3777 >> >> TheKey.ca >> >> [image: TheKey] >> >> --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca [image: TheKey] --00000000000042bd7f060b4f64aa Content-Type: text/html; charset="UTF-8" Content-Tr