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RE: FW: Billing (Case #233805503)

From
<an.ly@thekey.com>
To
"'Timothy Thomas'" <tt@thekey.com>
Date
Mon, 27 Nov 2023 13
Folder
INBOX
📎 image001.png; image002.png
Hi Tim,

Is it the account #?

Thanks,

An

From: Timothy Thomas <tt@thekey.com>
Sent: Monday, November 27, 2023 1:29 PM
To: An Ly <an.ly@thekey.com>
Subject: Fwd: FW: Billing (Case #233805503)

FYI

From: Rogers Soutien Affaires <rogers.soutienaffaires@rci.rogers.com <mailto:rogers.soutienaffaires@rci.rogers.com> >
Date: Fri, Nov 24, 2023 at 12:14 PM
Subject: FW: Billing (Case #233805503)
To: tt@thekey.com <mailto:tt@thekey.com>  <tt@thekey.com <mailto:tt@thekey.com> >
Cc: charifmoustapha.mohamed@rci.rogers.com <mailto:charifmoustapha.mohamed@rci.rogers.com>  <charifmoustapha.mohamed@rci.rogers.com <mailto:charifmoustapha.mohamed@rci.rogers.com> >

Good afternoon Timothy,

As to your request, I have created the online profile in the Business Self-Service Portal for:

Name: Account Payable
Email Address:  ap-invoices@thekey.com <mailto:ap-invoices@thekey.com> .

He will receive a confirmation email in order to activate his profile. We have granted access for billing only.If they can't find the email in their inbox, they'll need to check their junk mailbox.

In order to set up an Electronic fund transfer, please contact our enterprise credit operation at 1-800-757-2773 from Monday to Friday between 8am and 5pm.

Your business is important to us; please do not hesitate to contact us should you have any additional inquiries.
Thank you for choosing Rogers as your service provider.

Stéphanie Prévost
Conseillère d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless

4000-800, de la Gauchetière Ouest
Montréal, QC H5A 1K3
TEL: <TEL:1-877-274-3375> 1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com <mailto:Rogers.SoutienAffaires@rci.rogers.com>

Une expérience améliorée vous attend sur le Libre-service Affaires!
Visualiser votre utilisation de données en temp réel et gérer l'accès, consulter et payer vos factures, gérer vos services sans-fil et plus!
Accéder le Libre-service Affaires à partir de Mon carrefour d'affaires <https://mybusinesshub.rogers.com/?returnUrlÚshboard>  24 heures sur 24, sept jours sur sept, 365 jours par année.

Business Self-Serve is now even better!
View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more!
Access Business Self-Serve via MyBusiness Hub <https://mybusinesshub.rogers.com/?returnUrlÚshboard>  24/7/365.

From: Timothy Thomas [tt@thekey.com <mailto:tt@thekey.com> ]
Sent: 23/11/2023 2:58 PM
To: rogers.soutienaffaires@rci.rogers.com <mailto:rogers.soutienaffaires@rci.rogers.com>
Subject: Re: FW: Billing (Case #233805503)

I've attached our bill for reference.

On Thu, Nov 23, 2023 at 2:39?PM Rogers Soutien Affaires <rogers.soutienaffaires@rci.rogers.com <mailto:rogers.soutienaffaires@rci.rogers.com> > wrote:

Good afternoon Charif and Timothy,

Thank you for contacting Rogers Enterprise Customer Service. My name is Stephanie and I can definitely assist you with your inquiry today.

We were unable to find your account with the information in this email. In order to assist you, can you please provide us with the  Account number and Company name.

I am looking forward for your reply;

Your business is important to us; please do not hesitate to contact us should you have any additional inquiries.
Thank you for choosing Rogers as your service provider.

Stéphanie Prévost
Conseillère d'affaires, Services Affaires Sans-fil
Business Consultant, Business Service Wireless

4000-800, de la Gauchetière Ouest
Montréal, QC H5A 1K3
TEL: <TEL:1-877-274-3375> 1-877-274-3375
Rogers.SoutienAffaires@rci.rogers.com <mailto:Rogers.SoutienAffaires@rci.rogers.com>

Une expérience améliorée vous attend sur le Libre-service Affaires!
Visualiser votre utilisation de données en temp réel et gérer l'accès, consulter et payer vos factures, gérer vos services sans-fil et plus!
Accéder le Libre-service Affaires à partir de Mon carrefour d'affaires <https://mybusinesshub.rogers.com/?returnUrlÚshboard>  24 heures sur 24, sept jours sur sept, 365 jours par année.

Business Self-Serve is now even better!
View your real-time data usage & manage access, review & pay your invoices, manage your wireless lines and more!
Access Business Self-Serve via MyBusiness Hub <https://mybusinesshub.rogers.com/?returnUrlÚshboard>  24/7/365.

From: Charif Moustapha Mohamed [charifmoustapha.mohamed@rci.rogers.com <mailto:charifmoustapha.mohamed@rci.rogers.com> ]
Sent: 23/11/2023 11:44 AM
To: tt@thekey.com <mailto:tt@thekey.com> ; rogers.soutienaffaires@rci.rogers.com <mailto:rogers.soutienaffaires@rci.rogers.com>
Subject: FW: Billing

Hi BSG,

Would you please assist Timothy with the request below?

Thanks,

Charif M.Mohamed
Gestionnaire de comptes | Account Executive
Rogers communications
800 de la Gauchetière ouest, Bureau 4000 Montréal, Québec
e  <mailto:charif.mohamed@rci.rogers.com> charif.mohamed@rci.rogers.com
m 438-988-3119

From: Timothy Thomas <tt@thekey.com <mailto:tt@thekey.com> >
Sent: Thursday, November 23, 2023 11:34 AM
To: Charif Moustapha Mohamed <CharifMoustapha.Mohamed@rci.rogers.com <mailto:CharifMoustapha.Mohamed@rci.rogers.com> >
Subject: Billing

Hi Charif,

We want to update our billing information and have the invoices emailed to our AP department at ap-invoices@thekey.com <mailto:ap-invoices@thekey.com> .

They will send a wire payment to Rogers monthly. Can you also share your wire details?

Thanks

Tim Thomas

Head of Canada Division

Please note my email has changed:

 <mailto:tt@thekey.com> tt@TheKey.com

(514) 591-9387

 <https://www.thekey.ca/> TheKey.ca

 <https://www.thekey.com/>

  _____

This communication is confidential. We only send and receive email on the basis of the terms set out at www.rogers.com/web/content/emailnotice <http://www.rogers.com/web/content/emailnotice>

Ce message est confidentiel. Notre transmission et réception de courriels se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel  <http://www.rogers.com/aviscourriel>

  _____

  <https://r4b.my.salesforce.com/servlet/servlet.ImageServer?oidD3i000000pjlx&esid8Mm000003IgK1&from=int>

Tim Thomas

Head of Canada Division

Please note my email has changed:

 <mailto:tt@thekey.com> tt@TheKey.com

(514) 591-9387

 <https://www.thekey.ca/> TheKey.ca

 <https://www.thekey.com/>

  _____

This communication is confidential. We only send and receive email on the basis of the terms set out at www.rogers.com/web/content/emailnotice <http://www.rogers.com/web/content/emailnotice>

Ce message est confidentiel. Notre transmission et réception de courriels se fait strictement suivant les modalités énoncées dans l’avis publié à www.rogers.com/aviscourriel  <http://www.rogers.com/aviscourriel>

  _____

  <https://r4b.my.salesforce.com/servlet/servlet.ImageServer?oidD3i000000pjlx&esid8Mm000003Jnpn&from=ext>

Tim Thomas

Head of Canada Division

Please note my email has changed:

 <mailto:tt@thekey.com> tt@TheKey.com

(514) 591-9387

 <https://www.thekey.ca/> TheKey.ca

 <https://www.thekey.com/>